Advert enquiry : ajirayako@gmail.com

Call Center – Team Leader at CVPeople Tanzania

Job Overview

Call Center – Team Leader at CVPeople Tanzania

Call Center – Team Leader at CVPeople Tanzania

Call Center – Team Leader at CVPeople Tanzania

CVPeople Tanzania | Full time

Call Center – Team Leader
Kampala, Uganda | Posted on 04/18/2023

Job Summary

We are looking for a skilled Call center Agent manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.

Responsibilities

  • Develop objectives for the call center’s day-to-day activities
    Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
    Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Compiles and monitors daily/weekly/monthly operational statistics and reports. Analyzes trends, variances and problem situations.
  • Provides accurate reporting on results, including production statistics, actual result to goal, and forecasting projections

Knowledge and Experience

  • Proven experience as call center manager/leader at least 3 years experience or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Degree in a relevant discipline or Equivalent will be appreciated

CLICK HERE TO APPLY

Apply for this job
Company Information
  • Total Jobs 302 Jobs
  • Category HR
  • Location Tanzania

 JOB SCAM ALERT Never Pay to Get a Job. Legitimate Companies don’t Ask for Money, Job Openings with requests for Payment or Fees Should be Treated with Extreme Caution. Ajira Yako is not responsible for monies paid to Scammers.

Search Job Here