Application Support Specialist at ABSA Bank
Job Overview
Application Support Specialist at ABSA Bank
Application Support Specialist at ABSA Bank
Position: Application Support Specialist
Absa Group Limited
Dar es Salaam
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Responsible for the support, implementation and service delivery of Core Banking application and business/branch systems both physical and cloud.
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Job Description
Ensure and support availability of Core Banking, Branch and Payments Systems.
Act as a single point of contact at all levels of the organisation as well as vendors.
Ensure the business initiatives for various applications are met and problems are resolved.
Manage overall solution and service delivery of enhancements and projects.
Responsible for the Service Management in terms of Incident, problem and change, by ensuring that the systems, methodologies and procedures are in place and followed.
Manage solutions implementation and rollouts for the Core Banking enhancements.
Ensure license management on Core Banking applications.
Implement industry best practices for solution as well as service delivery.
Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
Ensure all projects, small enhancements and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
Ensure that proper testing occurs for all Application changes released into the Core Banking environments.
Education
Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
