Alternative Digital Channels Officer Job Opportunity at Exim Bank

Alternative Digital Channels Officer Job Opportunity at Exim Bank

Position: Alternative Digital Channels Officer 

Exim Bank

Dar es Salaam

Job Description

To implement the bank’s alternative channels strategy with a specific focus on cards (Prepaid & Debit), mobile banking and Internet banking in coordination with the branches network to increase registration/adoption and usage.

Roles & Responsibilities

• Research, analyze, propose, and implement solutions for all three products (Mobile banking, cards & Internet banking by working with product development teams
• Negotiate and maintain cooperation and partnership agreements with service providers, card schemes, and other financial institutions.
• Establish and achieve annual sales and activity targets for all three products in line with the marketing plan.
• Build, maintain, and improve efficient and user-friendly services on all three product platforms (Process Improvement).
• Measure and analyze customer satisfaction feedback by regularly working with the Contact center team on research activity and responding appropriately.
• Responsible for effective enterprise-wide dissemination of knowledge of the three products.
• Managing the service quality within cross-functional departments (delivery time, knowledge, friendliness, efficiency, transparency).
• Prepare, agree and be responsible for all components of the budget for Cards (Prepaid & Debit), Mobile banking & Internet banking.
• Engage with branch network to grow the portfolio, coordinating with partners and driving activation programs for respective card portfolios, mobile banking & internet banking.
• Develop, analyze, and interpret product-related MIS reports and act as appropriate.
• Monitor industry trends and evaluate both financial institutions and non-traditional competitor practices and pricing.
• Ensure that all activities are aligned with Exim’s retail strategy and segmentation rules.
• Value management for all three product marketing activities (Acquisition costs, Break Even, Pay Back).
• Managing by standards (process design, reports, P&L, calculations, concepts, etc.).

QUALIFICATION AND EXPERIENCE REQUIRED

• Professional certificates (Bachelor ‘s degree or its equivalent in Finance, Business Administration, or related field from a recognized institution).
• At least 3 – 5 years of work experience in the Insurance Industry with a key focus on Alternative Channels.
• Excellent knowledge of insurance products and processes, regulatory requirements as well as the ability to drive business performance and revenues.
• Good understanding of customer segmentation and needs as well as an in-depth knowledge of distribution channel strategies.
• Visible excellent communication (written and verbal) and negotiation skills.
• Demonstrated integrity and ethical standards.

Alternative Digital Channels Officer Job Opportunity at Exim Bank

How to Apply:

To submit your application, please follow the link provided below.

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