2 Job Opportunities at NMB Bank PLC – Process Analyst

Job Overview

Process Analyst  – 2 Positions
Dar es Salaam
NMB Bank PLC

Fixed Term (2 yrs) (2 Position(s)
Job Location :
Head Office, Hq

Job Purpose:
The Process Analyst will be responsible for business processes analysis. The aim of the role is to understand the value added in each step in the process and conduct a thorough analysis.
He / She will also be accountable to ensure timely identification of outliers/defects and waste in the processes and recommend the best approach to be used to address the challenges.

Main Responsibilities:

  • Create clear monitoring mechanisms on processes to identify outliers/defects
  • Establish clear metrics for processes to ensure any change from the baseline is done timely.
  • Identify and ensure that any process improvement change is metric driven.
  • Ensure there is a clear motion study for each process in the bank which is aiming on driving efficiency and productivity improvements.
  • Based on the motion study of each process, conduct process improvements initiatives to drive standardization and changes in service delivery
  • Create different Customer service guarantees based on best optimal performance.
  • Develop and prepare materials for use in the process improvement events, coordinate with management, provide instructions on the use of process improvement tools.
  • Suggest different process reengineering methodology and provide leadership to business and support function teams by empowering them to execute improvements to cycle times and eliminate defects.
  • Work in conjunction with other stakeholders, you will be responsible to provide desired re-engineering practices and to ensure alignment of the specific initiatives to business objectives.
  • Work with Branch Managers and other heads of units to align projects to strategy and to ensure their participation and support is aiming to achieve the strategic goals.
  • Challenge the status quo and propose improvements in cost, revenue and process effectiveness and efficiencies as appropriate.
  • Perform all other duties as assigned.

Knowledge and Skills:

  • Demonstrated experience in project life cycle of process improvement and reengineering efforts.
  • Project management background is an added advantage
  • Well-developed analytical, quantitative, and problem-solving skills
  • Demonstrated ability to collect, organize and gain insights from internal or external business data.
  • Self-motivated, innovative, and ability to initiate and lead change
  • Demonstrated proficiency with Microsoft Office and other products at the following levels
  • -Excel Advanced level of skill
    -Visio Advanced level of skill
    -Other Ms. Office tools Intermediate level of skill
  • Proven Business Intelligence/Metric Reporting skills
  • Ability to work independently and as part of a team

Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Business Administration, Banking, Finance, Project Management or related fields.
  • Lean Six Sigma Certification is an added advantage
  • Two or more years of experience in Process Analysis, or any related field.
  • Experience working with business re-engineering processes in Financial or Banking industry
  • Experience working with business processing models, Process Design, Requirements Management, and Project Management
  • Experience working with re-engineering tools, methods, and techniques
  • NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job opening date : 13-Jun-2022
Job closing date : 27-Jun-2022

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