ICT Officer Job Vacancy at World Vision Tanzania — September 2026

ICT Officer Job Vacancy at World Vision Tanzania — September 2026

Job Title: ICT Officer

Organization: World Vision Tanzania

Job Location: Kigoma, Tanzania

Application Deadline: September 25, 2026

Job ID: 125564

About World Vision Tanzania

With over 70 years of experience, World Vision is dedicated to helping the most vulnerable children overcome poverty and experience the fullness of life. Inspired by our Christian faith, we serve children of all backgrounds across nearly 100 countries through a team of over 34,000 dedicated staff.

Role Summary

The Information Communication & Technology (ICT) Officer will provide first- and second-line technical support, ensure high availability of network and systems infrastructure, uphold ICT security and data compliance, and manage local ICT assets at the Kigoma office and surrounding field locations.

Key Responsibilities

• User Technical Support & Helpdesk Services (30%)

  • Serve as the primary contact for Level 1 and Level 2 end-user technical support, logging all requests via the ServiceNow system.

  • Execute new user setups, account creations, email configurations, and hardware relocations.

  • Travel regularly to field locations to deliver ICT support, host knowledge-sharing sessions, and lead scheduled ICT clinics.

• Network Infrastructure & Systems Administration (25%)

  • Install, configure, and maintain Local Area Networks (LAN), Cisco routers, switches, Cisco Meraki, and wireless access points.

  • Work closely with Internet Service Providers (ISPs) to monitor SLAs, escalate outages, and ensure zero downtime.

  • Support productivity, hardware, and video-conferencing tools (e.g., WebEx, Skype, smartphones, laptops, peripherals).

• ICT Security, Compliance & Data Protection (5%)

  • Enforce data backup policies, manage server backups, and perform routine antivirus cleaning and system updates.

  • Educate staff on ICT security policies, regulations, and risk controls to ensure system availability and confidentiality.

• Project Deployment & Maintenance (25%)

  • Deploy new hardware, software updates, and custom system images across client devices.

  • Perform preventive maintenance, diagnostics, and repairs for office electronics (laptops, desktops, printers, copiers, routers).

  • Ensure stable power supply and backup power readiness across office facilities.

• Asset Management & Performance Analytics (10%)

  • Maintain precise records of all computer equipment and reconcile inventory logs with the Accounting Department.

  • Conduct customer satisfaction surveys, analyze metrics, and document solutions for recurring technical issues.

Key Working Relationships

• IT Manager: Provides overall direction, strategic guidance, leadership, and consultation.

• IT Systems Administrator: Offers operational guidance and professional development support.

• Help Desk Administrator: Handles daily customer requests, escalations, and issue resolutions.

• IT Network Administrator: Coordinates joint network planning, technical consultation, and setup.

Qualifications & Requirements

• Education: Bachelor’s Degree or Advanced Diploma in Information Technology, Computer Science, Computer Engineering, or a related field. ICT Officer

• Experience: Minimum 2 to 5 years of hands-on experience in network administration, user support, and telecommunications.

• Technical Skills: Strong mastery of TCP/IP, network routing, wireless architectures, LAN/WAN administration, and Windows OS configuration. Experience with office automation suites, Lotus Notes, and remote support tools.

• Certifications (Preferred): ITIL, CCNA, or MCP certifications.

• Travel & Physical Readiness: Willingness to travel up to 40% domestically to remote field sites and adapt to challenging environments.

• Language Skills: Fluent written and spoken English.

How to Apply

Interested and qualified local candidates should apply online through the official World Vision careers portal before September 25, 2026.

CLICK HERE TO APPLY

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