Zonal Channels Manager Job Opportunity at KCB Bank Tanzania

Job Overview

Zonal Channels Manager 
Dar es Salaam
KCB Bank Tanzania

Job Summary:

Drive the channels business in Stone town – Zanzibar by establishing new business portfolio, relationship management and retention of KCB customers on digital channels.


Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
Recruitment of profitable new business and establish, manage, and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
Identification of business opportunities and introduction of leads to the business team.
Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
Monitor sales performance on a daily, weekly, and monthly basis and provide results to Head of digital financial services.
Acts as an escalation point for queries that could not be resolved by the team.
Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
Any other activity assigned by the line manager


Staff Management 5%

Team Leader:

Lead, motivate and develop an itinerant team, working a cross-country region, selling the full range of digital financial services, to achieve income generation and business objectives and goals
Performance Management responsibilities for direct reports

New Business Development 45%.

Recruit new business within the allocated market at a profitable level
Proactively create and develop business relationships with companies
Build close working relationships with Branch staff, SME and Corporate team to create business opportunities
Identification of cross sale opportunities and introduction of leads to SME.
Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts
Fully understand the workings of DFS products and the pricing and risk strategy.

Customer contact (35%)

Customers to be visited on daily basis and a call report to be sent to Head of DFS in weekly basis.
Customer contact involves discussions and negotiations with customers on commercial and operational issues
The role holder is responsible for managing and responding to customer requirements
Establish, build, and maintain ongoing relationships with customers to develop and protect business income
Negotiate pricing and contracts with customers at senior management or director level.
Develop a deep understanding of the needs and requirements of customers’ businesses
Make sound commercial judgments to retain and fully develop customer base
Provide evidence of customer demand to influence new products / enhancements / solutions

Planning and research (5%)

Responsible for developing a personal sales plan to achieve targeted objectives and goals
Personal time management of day-to-day activities to maximize return on resources
Keeping fully updated on customer activities as reported in the media and via internal Group sources
Maintain and understand the business environment in which the customer operates
Constantly update knowledge on all products and services offered by KCB.


Bachelor in Banking/Finance or equivalent
Professional Qualification Merchant Acquiring and card background
Master’s Degree in Business Administration is an Added Advantage
A minimum of 3 years’ experience
Deadline: 2022-06-29 00:00:00


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