Unit Head, Corporate Relationship Management Job at KCB Bank Tanzania
Unit Head, Corporate Relationship Management
Dar es Salaam
KCB Bank Tanzania
KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania.
To provide leadership and guidance to a team of Corporate Banking Relationship Managers and Corporate Bankers with the objective of growing business in terms of the loan book, deposits, customer base and income from a given set of customer portfolio and by prospecting and signing up new customers. Effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple solutions from the entire bank’s product range is critical
Growth in business volumes, customer base and income.
Quality of leadership experienced by the team and how effectively that translates into conducive work environment and employee satisfaction.
Adequacy of personal and staff competence to effectively perform team’s tasks.
Minimization of exposures and impact of risks associated with KYC, AML and portfolio maintenance.
Effectiveness of CRM team structure and application of established systems (policies, processes, procedures and tools) for optimal efficiency, compliance resource utilization and cost containment.
Prospecting for and acquiring new customers.
Monitoring and ensuring high quality/ consistent service delivery and target response times to credit requests and other service related requests in line with set quality standards.
Organic growth from existing team portfolio to meet set targets.
Business development through proactive business development to prospects;-
through an effective call program to both existing and prospects, explore/review opportunities in order to grow corporate balance sheet.
monitoring the performance of existing portfolio and ensuring that the team undertakes thorough appraisal to minimize bank exposure,
maintains the highest standards of credit quality in order to identify NPLs and agree on acceptable exit plan.
Seeking opportunities to grow ancillary income.
Seeking ‘cross-selling’ opportunities for other products and services through marketing KCB’s products to existing and prospective customers
Maintenance of high team morale and motivation through:
professional leadership and guidance,
team building activities to develop team work to ensure highest degree of co-operation and productivity.
networking and development of efficient market intelligence for use by the team.
Monitoring credit facilities of the team portfolio to ensure that credit renewals, extensions and cancellations are effected promptly.
Liaise and provide leadership to Corporate Relationship Managers and Corporate Bankers in areas of expertise, particularly in regards to customer satisfaction and adherence to bank rules and procedures.
Work in close partnership with Credit team, Branch Managers, Director Corporate Banking to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
Be conversant with the KYC requirements. Undertake actions to ensure compliance and report suspicions. Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.
University Degree preferably in Business Managements i.e. Accounting, Finance, Marketing
Associate of Chartered Institute of Bankers (or equivalent) or MBA is an added advantage.
Eight years’ experience in banking with at least five years in Corporate Banking related role
Proven leadership and people management skills with a high level of commitment and enthusiasm
Good communication, negotiation and presentation skills
Deadline: 2022-08-25 00:00:00