Ticketing & Reservations Specialist Job Vacancy at BVM Consultancy Agency

Ticketing & Reservations Specialist Job Vacancy at BVM Consultancy Agency

Job Opportunity: Ticketing & Reservations Specialist

Job Details

• Employer: BVM Consultancy Agency

• Position Title: Ticketing & Reservations Specialist / Officer

• Gross Salary: 500,000 tzs

• Industry: Travel & Tourism, Aviation & Ticketing Services

• Duty Station: Dar es Salaam

• Application Deadline: August 31, 2026

Role Overview & Key Responsibilities

BVM Consultancy Agency is seeking an experienced Ticketing & Reservations Specialist with practical knowledge of airline reservations, fare structures, global distribution systems (GDS), and end-to-end ticket processing.

• Reservations & Ticket Issuance: Handle domestic and international airline bookings, create Passenger Name Records (PNRs), and issue tickets accurately across multiple airline platforms.

• Post-Ticketing Management: Manage complex itinerary changes, flight rebooking, ticket re-issuances, cancellations, refunds, and voids in accordance with specific airline fare rules and penalty policies.

• Advisory & Customer Support: Provide detailed guidance to clients regarding baggage allowances, flight schedules, booking classes, fare restrictions, tax breakdowns, and entry/transit requirements.

• Systems & Partner Coordination: Operate GDS platforms confidently while liaising with partner airlines, travel agencies, and corporate clients to maintain clear booking and transaction records.

Required Qualifications & Experience

• Work Experience: Proven professional experience in airline ticketing, travel agency operations, or aviation reservations (hands-on experience is mandatory).

• Technical Skills:

  • Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo/Travelport.

  • Strong working knowledge of fare construction, fare basis codes, booking classes, and ticket rule interpretations.

• Education & Certifications:

  • Certificate, Diploma, or Degree in Travel & Tourism, Airline Ticketing, Aviation Management, Business Administration, or related fields.

  • Professional IATA or GDS certifications and international routing experience are considered an added advantage.

• Competencies: High numerical accuracy, multi-tasking under peak booking periods, strong computer literacy, and excellent customer service skills in English and Swahili.

How to Apply

Interested candidates who possess direct hands-on ticketing experience should apply by following the guidelines below:

• Required Documents: Send your updated CV (highlighting relevant ticketing system experience) alongside your academic certificates.

• Submission Email: Send application materials directly to [email protected]

• Application Deadline: September 05, 2026

Note: Only candidates with demonstrable hands-on experience in airline ticketing and reservation platforms will be shortlisted for assessment.