Ticketing And Reservation Officer at IFS Consulting Limited

Position: Ticketing And Reservation Officer (Dodoma)

IFS Consulting Limited

IFS CONSULTING LIMITED is one of the leading Human Resource (HR) services Providers in Tanzania and offers best–class HR services for the execution of key human resources functions like recruitment, staffing, outsourcing, and payroll management. We have worked with client firms to offer them the best human resource management functions at competitive rates. While we have built core competencies in the space of financial functions of taxation, accounting and reporting, auditing, and corporate governance, we have steadily worked on building competencies in HR services, especially with regard to offering end–to–end solutions for cost effective human resource management. 

TICKETING AND RESERVATION OFFICER (DODOMA)  

JOB DESCRIPTION  

As a ticketing and reservation officer, you will play a crucial role in providing excellent customer service by  assisting customers with booking and managing their travel arrangements. 

DUTIES AND RESPONSIBILITIES

• Handle bookings, ticket issuance, changes, and cancellations for ticketing and reservations
• Assist customers in making and modifying reservations
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel-related  advice
• Handle payments, and payment-related inquiries, ensuring compliance with financial procedures
• Coordinate with airlines, hotels, and other service providers to ensure smooth operations.
• Collaborate with team members and management to provide seamless service
• Maintain accurate records of transactions, passenger information, and ticketing-related paperwork in  accordance with company policies.

QUALIFICATIONS: 

The ideal candidate for this role should have 

• A minimum education required at least a Diploma in Business Administrative Course and any other  related field. 
• Proven work experience as a ticketing and reservation officer, or similar role for not less than 2 years
•  Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word)
• Comfortable using reservation systems, and ticketing software, such amadeus, and travel port
•  Excellent written and verbal communication skills

Ticketing And Reservation Officer at IFS Consulting Limited

HOW TO APPLY: 

If you meet the above criteria please send your curriculum vitae, academic certificates & other  relevant documents to: recruitment@ifs.co.tz before 1st, October 2024. Please indicate the position that  you’re applying for on the subject line.