Subscriber Verification Supervisor Job Vacancy at MTN Uganda Limited

Subscriber Verification Supervisor Job Vacancy at MTN Uganda Limited

MTN Uganda Limited

Main Purpose:

To coordinate and supervise the activities of the subscriber verification function with high performance standards in support of the achievement of 100% clean customer data and compliance with the RICA guidelines.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Subscriber Verification Supervisor

Reports to: Manager Subscriber Verification

No. of Vacancies: 1

Main Job Functions:

Assessment of the SIM Verification Back Office workflows and propose recommendations for improvement of efficiencies using best practices to simplify procedures, enhance performance, reduce costs, and increase work quality.
Act as a support link to S&D on ensuring that KYC requirements are adhered to during SIM registration.
Support internal and external audit activities.
Manage and support all aspects of the Team Leader performance to ensure that they achieve their full potential.
Provide monitoring and coaching and support to Team Leaders.
Identify and address formal and informal needs assessment for Team Leaders
Submit performance management reports highlighting adherence to the different key performance indicators.
Manage the Subscriber document verification and storage process.
Oversee the management of electronic and/or paper-based subscriber registration information
Identification and development of needed operational policies, procedures and processes.
Review and update of existing policies, procedures and processes to assess their relevance to the current Subscriber Verification needs.
Conduct bi-annual employee satisfaction surveys to identify areas of improvement and develop motivational programs to keep morale and retention high.
Development of relevant and meaningful R&R programs.
Effective communication of the business strategies.
Participate in the direct recruitment of the Team Leaders and the administrators.
Develop an effective induction program for both the administrators and the Team Leaders.
Develop and manage the implementation of the SIM Verification Back Office training plans.
Issuing disciplinary for non-adherence to the PPP.
Develop and evaluate Service level agreements with key supporting business units (both internal and external service providers that is; S&D, IT, NWG, CM&T, HR, Workforce, and recruitment agencies.
Recommend and or develop solution-based initiatives with the key supporting business units to improve efficiencies within the Subscriber Verification area.
Assessment and planning for the care and development of the archive collection.

Education:

A minimum of a bachelor’s degree in a Business Discipline

Experience:

3- 5 years’ experience in a Service environment at a Leadership level
Computer proficiency, with high levels of spreadsheet and other data-analysis capabilities
Information and records management

Knowledge, Skills and Competencies:

Excellent inter-personal skills
Attention to detail
Troubleshooting and problem-solving skills
Ability to take timely and informed decisions
Good communication skills
Willingness to work under a high-demand environment with competing deadlines and priorities
Flexibility and ability to work under minimum appreciation
Exposure to a compliance environment would be an added advantage
Ability to work in a cross-functional manner

Female applicants are strongly encouraged to apply.

In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

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