Standard Bank Vacancy – Banker, Personal

Standard Bank Vacancy – Banker, Personal

Standard Bank Group Limited

Dar es Salaam 

To operate as the first point of contact and provide an exceptional level of service to Personal Banking (PB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes.

Minimum Qualifications

Type of Qualification: Bachelor Degree in Business Administration, Commerce, Finance etc
Field of Study: Not applicable

Experience Required

Client Coverage
Personal and Private Banking
1-2 years
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Behavioral Competencies:

Adopting Practical Approaches
Embracing Change
Examining Information
Following Procedures
Generating Ideas
Interacting with People
Producing Output
Seizing Opportunities
Team Working
Thinking Positively
Understanding People
Upholding Standards

Technical Competencies:

Active Listening
Contact Centre Customer Relationship Management
Difficult Calls Management
Query Resolution
Telephone Caller Handling
Verbal Communication

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