Specialist; Technology Quality Assurance at NMB Bank

Specialist; Technology Quality Assurance at NMB Bank  

NMB Bank

Dar es Salaam

Specialist; Technology Quality Assurance (1 Position(s))

Job Location :Head Office, Hq

Job Purpose:

Handle quality assurance and performance for technology products and services including planning, testing/measuring, maintenance, insights, and reporting to ensure continuous quality improvement of technology products and services.

Main Responsibilities:

• Tracking, advising, and monitoring of IT-related issues from different committees of the Bank.
• Track customer experiences across online and offline channels, and touchpoints for technology products and services.
• Conduct gap analysis for technology products and services against other key players and provide insights/report to the Technology management.
• Monitor and prepare weekly reports on the performance of technology products and services
• Manage testing procedures for all technology-driven changes to ensure technology products and services are not negatively impacted.
• Analyze deficiencies in technology products and services or performance and recommend required improvement.
• Monitor and track internal and external technology service and operational level agreements.
• Ensure compliance with internal policies and external policies/regulatory requirements for technology products and services.
• Documenting and reporting product or service quality levels

Knowledge and Skills:

• Knowledge of product testing and simulation to reflect user behavior
• Knowledge of IT services monitoring and product quality assurance
• Knowledge of technology risk management
• Knowledge of IT infrastructure and applications.
• Technical knowledge of information technology operation and planning aspect
• Analytical, problem-solving, and coordination skills
• Systems KPIs performance analysis skills
• Surveys, benchmarking, VOC metrics formulation, analysis, and reporting
• Excellent written and oral communication skills
• Time management skills
• Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working under pressure.
• Ability to interact with technology management, staff, and vendors.

Qualifications and Experience:

• Bachelor’s Degree in Computer Science/ Electronics/ Computer Engineering/ Computer Applications
• IT Services Management Certification; Agile scrum master Certification
• 3 years of experience in technology or services quality assurance
• 2 experience in a large financial and customer-centric organizationNMB Bank Plc is an Equal Opportunity
• Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
• Female candidates and people living with disabilities are strongly encouraged to apply for this position.

ALSO READ | NMB Bank Job Opportunities May 2024

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 05-Jun-2024Job closing date : 19-Jun-2024

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