Specialist; Digital Global Transaction Services at NMB Bank

Specialist; Digital Global Transaction Services at NMB Bank

Specialist; Digital Global Transaction Services (1 Position(s))

Job Location :Head Office, Hq
Job Purpose:This function entails focusing on product sales to wholesale clients, as well as client acquisition, provision of personal digital financial advice and on-going servicing of wholesale clients.

Main Responsibilities: Strategic Focus – Business Direction, Business Ops, Customer Experience, Financials

• Support the Senior Manager to evaluate the current competitive environment and identify key market opportunities by working closely with stakeholders from relevant units/departments.
• Manage existing customer relationships through regular contacts and visits by ensuring customers cash management needs are addressed effectively in a timely manner.
• Work closely with the Product & Implementation team (P&I), Relationship Managers, and other internal staff to deliver a clear customer pipeline plan
• Oversee product performance on all customer categories and suggest possible ways to improve revenues and customer satisfaction.
• Ensure full compliance, provide oversight of various consumer protection requirements across the unit.
• Perform profitability analysis of various product lines offered to wholesale clients.
• People Focus – People Management, Leadership, Change Management, Projects
• Work together with P&I to ensure support models are made available for any solution offered to clients for easy reference by the support team.
• Obtain and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
• Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.

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Operations Focus – Risk, Compliance & Governance

• Collaborate with cross functional teams on root cause analysis and resolution of incidents including risk related.
• Support periodical review of internal policies, procedures, and compliance of regulations.
• Ensure adherence to regulatory requirements for solutions offered
• Work with legal to document commercial contracts for the products, services and solutions offered to clients.
• Work with compliance team to ensure all regulatory requirements are adhered to for the solution offering to clients.

Knowledge and Skills:

• Expertise in Digital Transaction Banking products and procedures including related cash management digital solutions.
• Excellent sales skills and good understanding of managing sales pipelines.
• Well versed in local industry regulations and guidelines
• Understanding of client segmentation and collaborative approach in working with cross functional teams.
• Ability to work independently; presentation skills
• Ability to keep abreast of industry changes in both the business and marketing environment.
• Strong communication skills, both written and oral
• Risk management and strong analytical skills
• Interpersonal, networking and negotiation skills

Qualifications and Experience:

• Degree/ Advanced Diploma in Information Technology or similar field from a recognized University
• Strong understanding of products in banking and financial services sector
• Minimum 1 years experience preferably in Transaction Banking Role
• NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Only shortlisted candidates will be contacted

Job closing date : 09-Jun-2023

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