Service Center Customer Service Officer at KCB Bank
Service Center Customer Service Officer
KCB Bank
Job Purpose:
Managing end to end customer experience across the branch. Responsible to implementing and executing all customer service initiatives.
Key Responsibilities:
Handling all walk-in customer queries i.e. inquires, Request and complaints.
Account opening.
Process ATM and cheque book orders.
ATM card and Cheque book issuing and balancing.
Mobile banking and Internet banking activation (inputter).
Support customers in using bank’s products.
Cross sale Bank’s products.
Manage and ensure smooth collection of customer feedback.
Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.
Participate fully in all customer engagement activities.
Daily Responsibilities:
Resolution of customer queries and keeping proper records of all interactions.
Follow up on the resolutions of issues received and escalated to other units for resolution.
Account opening.
Mobile and internet Banking registration.
Work as Customer service champion within a branch.
Service Center Customer Service Officer at KCB Bank
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