Senior Relationship Manager – Commercial Banking at NCBA Bank Tanzania – August 2026

Senior Relationship Manager – Commercial Banking at NCBA Bank Tanzania – August 2026

Senior Relationship Manager – Commercial Banking

NCBA Bank Tanzania

Job Details

• Job Title: Senior Relationship Manager – Commercial Banking

• Job ID: 141122

• Location: Pwani, Tanzania

• Vacancies: 1 position (Open to both genders)

• Closing Date: August 26, 2026

Job Purpose

Manage a portfolio of corporate customers primarily within the Oil & Gas sector, serving as their primary point of contact and trusted financial advisor. The role involves prospecting and acquiring new corporate clients to drive revenue, grow market share, and structure tailored banking solutions in line with the bank’s strategic growth strategy.

Key Accountabilities

1. Financial Performance & Strategy (40%)

• Achieve annual financial targets for P&L and Balance Sheet (PBT and Balance Sheet growth).

• Translate portfolio growth strategy into clear performance scorecards delivering revenue, profitability, and market share objectives.

• Manage asset quality aggressively, maintaining Non-Performing Loans (NPL) below 5%.

• Proactively manage Portfolio at Risk (PAR) within the first 30 days to prevent conversion to NPL status.

2. Internal Business Processes & Governance (20%)

• Adhere strictly to internal bank policies, credit guidelines, and statutory regulations.

• Resolve internal and external audit findings within the quarter of identification (or agreed timeframe) with zero repeat findings.

• Maintain 100% Service Level Agreement (SLA) adherence and turnaround times for customer applications and queries.

3. Customer Relationship & Management (20%)

• Drive customer satisfaction, acquisition, and retention across assigned corporate portfolios.

• Utilize real-time CRM systems to maintain accurate client data and track pipeline opportunities.

• Elevate customer satisfaction metrics, measured via Net Promoter Score (NPS) and Customer Satisfaction Index (CSI/RSI).

4. Leadership & People Development (20%)

• Manage personal learning and development plans while coaching and mentoring direct reports (Relationship Managers where applicable).

• Maintain a team average performance rating of 90% and product knowledge score of 98%.

• Ensure zero business disruption due to staffing gaps, while driving high employee engagement and 360-degree leadership feedback.

Qualifications & Requirements

Academic & Professional Qualifications

• Education: Bachelor’s degree from a recognized, accredited university.

• Experience: Minimum of 8 years of experience in Commercial/Corporate Banking, with at least 3 years in a management capacity within a similar organization.

Desired Work Experience & Competencies

• Significant experience in Corporate Banking with a deep understanding of the Oil & Gas sector.

• Proven track record of consistently achieving financial growth targets and acting as a trusted financial advisor.

• Strong knowledge of local banking regulations, corporate products, credit structuring, trade finance, and operational workflows.

• Advanced competencies in coaching, building trust, driving results, business acumen, and fostering collaboration.

Job Dimensions & Decision-Making

• Direct Reports: Relationship Managers (where applicable).

• Key Stakeholders: All internal bank departments, corporate clients, financial institutions, regulators, and industry partners.

• Decision Authority: Strategic pricing structures, product offering recommendations, and budgetary expenditure approvals within delegated discretionary powers.

How to Apply

Interested candidates can apply online through the official NCBA Bank Tanzania career portal prior to the deadline on August 26, 2026.

CLICK HERE TO APPLY