Head of Sales & Operations – Clearing and Forwarding Job Vacancy at Hakadosh Limited

Head of Sales & Operations – Clearing and Forwarding Job Vacancy at Hakadosh Limited

Job Title: Head of Sales & Operations  – Clearing and Forwarding

Reporting to: Managing Director 

Role Summary Responsible for business development and operational coordination for clearing and forwarding  services. The role focuses on recruiting customers, managing client relationships, coordinating clearances and  ensuring timely compliant movement of consignments. 

Key Responsibilities: 

Business development: 

• Identify and approach potential clients needing clearing services importers, exporters and agents.
•  Prepare and present service proposals, quotations and follow up to close sales. 
• Maintain customer database and update CRM with leads, opportunities and client communications.
•  Serve as primary client contact for clearing operations; ensure expectations are met.
• Coordinate documentation for customs clearance commercial invoices, packing lists, bills of lading,  permits, certificates.
• Liaise with shipping agents, freight forwarders, customs brokers, and port authorities to expedite  clearances.
• Track shipments and provide timely status updates to clients.
• Ensure compliance with customs regulations and company procedures; flag and escalate non compliance issues.
• Raise invoices, follow up on payments and coordinate with finance on billing discrepancies.
• Resolve client queries, claims or disputes professionally and promptly.
• Support operational teams on shipment planning, warehouse handover, and delivery arrangements.
•  Produce regular sales and operations reports daily status, weekly pipeline, monthly performance.

Skills & Competencies  

• Strong commercial awareness and negotiation skills. 
• Excellent communication and client management skills.
• Good organization, attention to detail and ability to manage multiple cases.
• Proficient in MS Office and familiarity with customs clearance systems; CRM experience preferred.  ∙ Problem-solving under pressure and service-oriented mindset.

Key Performance Indicators (KPIs)  

• Number of new customers on boarded per month or quarter. 
• Revenue generated from clearing services.
• Average clearance turnaround time.
• Customer satisfaction score number of complaints resolved.
• Collections rate days outstanding.

Qualifications & Experience  

• Diploma or degree in Logistics, Supply Chain, Business Administration, or related field.
• 2- 4 years’ experience in clearing & forwarding, freight operations or related sales role. 
• Knowledge of customs procedures and Tanzanian import/export regulations.
• Having worked in a similar role before preferably in clearing and forwarding or logistics business will  be an added advantage.

How to Apply:

Send Your CV and application letter to: [email protected] 

Deadline: 02 October 2025