RM Merchant Management at CRDB Bank

RM Merchant Management at CRDB Bank

Job Reporting To: Manager Merchant Management

Location: CRDB Bank Plc HQ

Job Purpose

The purpose of the job is to manage the POS, E-commerce and QR merchants for acquisition to ensure the growth of a quality merchants’ business and income in line with the business strategy

Accountabilities

• Develop and implement an annual activity plan and contribute to the overall business plan for Card Business
• Unit to ensure planned activities are in line with bank objectives.
• Review and identify business opportunities with potential POS, E-commerce and QR customers and recommend appropriate actions to ensure is in line with approved performance indicators and targets.
• Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
• Manage and respond to customer requirements and queries to ensure the bank’s customer service standards are not compromised.
• Liaise with branches, zones office, Corporate and other group/external key business influencers to ensure potential business opportunities are fully exploited.
• Review Merchant’s reports, processes, and procedures to ensure sound quality control and recommend appropriate interventions in line with bank policy.
• Supervise and coordinate Business Development officers’ activities to ensure unit sales and income targets are met in acquiring Business.
• Develop strategic Sales and marketing campaigns tailored for specific zones to ensure the growth and retention of these merchant groups.

Education Experience, Knowledge and Skills Required

• Bachelor’s Degree /Advanced Diploma in Commerce, Economics, Business Administration, or equivalent qualifications.
• 5 years in banking Knowledge of the Card payment industry
• Relationship management skills
• Marketing and Sales skills
• Customer service orientation
• Negotiation skills
• Analytical skills
• Presentation skills
• Effective communication skills

Deadline 14th July 2023

CLICK HERE TO APPLY