Revenue Assurance Executive Job Opportunity at Airtel Tanzania
Job Overview
Revenue Assurance Executive
Dar es Salaam
Airtel Tanzania PLC
Tanzania’s leading provider of prepaid, postpaid mobile, Internet services & Mobile Money.
Airtel Tanzania PLC wishes to recruit for a Revenue Assurance Executive. The role reports to the Billing Collection & Retention Manager in Customer Experience Department. The Incumbent will be responsible to ensure timely resolution of customer billing disputes to speed up collection from business customers so as to reduce bad debt exposure and improve cash flow.
The Role Holder duties will include but not limited to:
1.RA Compliance Universe adherence
Maintain high levels of compliance above 97% for GSM
Implement Revenue Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks
2.Institutionalize Best Practices & Leverage Group Synergies
implement Group wide initiatives
Support Project management teams for major system launches to do comprehensive risk analysis and ensure First Time Right
Build knowledge base and key learning’s, maintain standards UAT templates and already implemented processes for compliance
3.Contribute to Cash Benefits for the business
Detect and plug revenue leakages
Identify missed revenue opportunities
Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimise the existing leakages
4.Ensure First Time Right implementation of new products
Liaise with CFT to understand the complete architecture, end to end service path and revenue path, and perform UAT cases
Highlight to business the emerging risks
Ensure the creation of use cases for UAT testing including negative tests
5.Issue Closure
Close loop with CFT for fast closure of issues within agreed timelines
Escalate appropriately when required through proper hierarchy
Take ownership to get issues closed
6.Accurate Reporting
Provide weekly/monthly reports in a timely manner as required by business and Group RAFM
Build a reports check to daily monitor revenue trends for specific services to detect any abnormal trending
Report on all revenue loss incidents to management
7.Internal Audit
Should strictly be satisfactory or above
Ensure adherence and compliance to internal and group processes
Academic and Qualifications and Experience:
Bachelor’s degree in ICT Related field
1- 2 years’ experience in Telecom, ICT or Billing Assurance
Competencies and Behavior:
Able to operate in a performance driven organization
Good organizational and teamwork skills
Self-motivated, enthusiastic, energetic
Attention to detail
Confident, assertive with good negotiation skills
Excellent time Management Skills
Customer-centric
Only shortlisted candidates will be contacted.
The deadline for the Application is 5:00 PM on 12th June 2022.
Only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need
