Relationship Officer – SME at I&M Bank Tanzania

Relationship Officer – SME at I&M Bank Tanzania

Relationship Officer – SME

About I&M Bank (Tanzania) Limited

I&M Bank (Tanzania) Limited is a dynamic commercial bank offering comprehensive retail, SME, corporate, and digital banking solutions across Tanzania. Guided by its promise of being “On Your Side,” I&M Bank focuses on customer-centric service delivery, tailored financial solutions, and sustainable business growth for individuals and enterprises.

Position Overview

• Job Title: Relationship Officer – SME

• Organization: I&M Bank (Tanzania) Limited

• Location: Zanzibar, Tanzania

Key Roles and Responsibilities

• SME Portfolio Acquisition & Growth: Proactively acquire, onboard, and grow Small and Medium Enterprise (SME) and high-value client relationships and portfolios.

• Balance Sheet & Revenue Expansion: Drive sustainable growth across SME assets (loans/facilities), liabilities (deposits), and overall fee/interest revenue.

• Customer Relationship Management: Deepen existing client relationships, deliver tailored banking solutions, and maintain high standards of customer experience and retention.

• Cross-Selling & Product Penetration: Identify client financial needs to cross-sell relevant banking products and maximize product utilization per customer.

• Portfolio Quality & KYC Compliance: Monitor loan and account portfolio health, manage early delinquency risks, and ensure strict adherence to Bank of Tanzania (BoT) and internal Know Your Customer (KYC) and AML requirements.

• Market Intelligence: Gather and report local market trends, SME sector dynamics, and competitor insights to branch and business management.

Qualifications, Experience & Skills

Required Qualifications & Education:

• Education: Bachelor’s Degree in Business Administration, Economics, Finance, Commerce, or a related field.

• Experience: Minimum of 1 year of hands-on experience in sales, relationship management, or business banking.

Key Competencies & Technical Skills:

• Sales & Relationship Building: Strong commercial acumen, client acquisition drive, and ability to build long-term trust with business owners.

• Communication & Problem-Solving: Excellent verbal and written communication, interpersonal, negotiation, and analytical problem-solving skills.

• Compliance Awareness: Familiarity with basic credit assessment, KYC verification, and commercial banking procedures.

Mode of Application

Interested and suitably qualified candidates should submit their application electronically via email prior to the closing deadline.

Required Application Documents:

• Updated Curriculum Vitae (CV) highlighting your sales and relationship management achievements.

• Scanned copies of relevant academic certificates and credentials (recommended).

Submission Instructions:

• Email Address: [email protected]

• Email Subject Line: Application – Relationship Officer SME – Zanzibar (Job ID: 151777)

• Application Deadline: Monday, November 30, 2026