Relationship Manager; SME – Tourism at NMB Bank

Relationship Manager; SME – Tourism at NMB Bank

NMB Bank

Dar es Salaam

Relationship Manager; SME – Tourism (1 Position

Job Location :
Northern Zone, Arusha Business Center

Job Purpose:

Responsible for growing both Liabilities (Deposits) and Assets from Small and Medium Enterprises (SMEs) in the Tourism sector, advising the Business Banking department on business strategy to build and grow the Tourism portfolio, assisting the Business center RMs /Relationship Officers/Branch Managers in recruiting business customers to ensure SME business growth for the Tourism portfolio.

Main Responsibilities:

Actively sell Tourism deposits, lending, and cross selling of other banks products (Forex, Fund Transfer, Internet Banking etc.)
Explore business opportunities to grow tourism, deposit book and monitor performance of the existing portfolio.
Appraise Tourism credit applications submitted by Business Centers and branches and provide recommendations for decision making.
Take a leading role in driving tourism portfolio activities, through networking and promoting awareness of this segment with SME Business centers and Branch Managers.
Actively build the capacity of the Relationship Managers/Officers through on-going mentoring and support to ensure quality credit applications and business growth for Tourism.
Take a leading role in tourism business development through an effective call program to both existing and prospects for different tourism companies.
Actively create awareness of tourism products within and outside business units as well as training branch RO’s and working closely with other respective departments.
Contribute to the development/review of credit policy for the bank to ensure it is aligned with tourism best practices and statutory requirements.
Review of Top tier Tourism SMEs customers, conduct market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign, or re-launch is appropriate.
Prepare budget and projections for the tourism assets and deposit products. The budget to include the list of existing, prospective, and potential customers to benefit from loans and deposit products.
Ensure that customer satisfaction for SME Tourism is achieved by providing accurate advice for selling in line with customers’ expectations.

Knowledge and Skills:

In-depth understanding of key features under tourism segment.
Strong credit analysis skills.
Good customer relationship and sound understanding of the bank’s loan products, policies, and procedures.
Conversant with standard computer applications (Excel, Word, and Access).
Good communication skills with high proficiency in the use of English and Kiswahili.
Good business management, leadership, coaching, and team building skills.

Qualifications and Experience:

Bachelor’s degree in Finance, Accounting, Economics, Banking, Procurement or related fields of study.
A Master’s degree will be an added advantage.
A minimum of 5 years’ banking experience, including 3 years in handling a tourism portfolio.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Job closing date : 25-Jan-2024

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