Relationship Manager- Employee Banking at CVPeople Tanzania

Relationship Manager- Employee Banking at CVPeople Tanzania

CVPeople Tanzania | Full time

Relationship Manager- Employee Banking

Dar es salaam, Tanzania | Posted on 10/23/2023

Responsibilities

• Provides post implementation EVB support across the network; formulates frameworks and drives guiding principles to support and enable ecosystem managers to execute on EVB requirements. Support upskilling initiatives where required.
• Ensures a consistent understanding of EVB across the bank (including segments, client solutions and corporate functions); monitors EVB projects from beginning to end to ensure that the scope, goals and deliverables are met within the required timelines and Mobilises EVB projects / initiatives across the bank.
• Owns the EVB project plan and performs project planning from an insights perspective to support the EVB roll-out plan and roadmap
• Represents EVB at relevant internal and external forums with the necessary decision mandate and acts as single point of contact for EVB across all segments.
• Manages stakeholder engagements to ensure delivery within SLA and ensures EVB processes are in support of a consistent and excellent client experience.
• Drives positive client experience through implementing client feedback surveys and creates models to ensure EVB clients can be measured across all channels (depending on which channel the client interacts with).
• Drives continuous improvement based on client value, service model, process improvements and sensing capability.
• Together with Marketing develop appropriate take to market strategies and initiatives (e.g., campaign management), client-based campaigns, adoption of key projects and initiatives.
• Provides subject matter expertise to the front line in order to improve their capability of response and provide input into the development of the EVB offering.
• Provides economic, competitor and sector / segment insights to the front line to enable improved client engagements.
• Ensures detailed insights and analytics are provided on internal and external potential markets / clients to enable EVB teams to target the right clients.
• Uses sales knowledge and market insights to influence conversations with product / enablement teams to formulate EVB objectives across segments.
• Provides input to front line on risk and compliance matters (e.g., operational risk, governance of pricing strategy and modelling).
• Conducts competitor analysis as input strategies and plans to counteract competitors’ EVB strategies; Co-create Marketing strategy to assist the EVB growth.
• Develops an EVB system which enables the executing teams in the front line to effectively manage their company database and activity management, including sales growth within each company.
• Provides input to digitization and automation of processes; Directs the utilization of insights, data and analytics to change behavior and meet transaction migration initiatives / projects expectations.
• Tracks EVB milestones, penetration of new to bank in selected companies, across industry sectors; Manages the analysis, interpretation and communication of all sales data at team and provincial level.
• Provides input talent strategy developed by People and Culture; Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Inspires the team to deliver on the Group’s shared purpose and instilling a culture which enables the group to evolve into a client led platform organization.
• ​Enables integrated ways of working and collaboration across the value chain to deliver for the client.

Knowledge and Experience

• Experience in the design and development of client value propositions.
• Experience within CHNW/Business Clients distribution environment.
• Experience in the application of data management, advanced analytics, business intelligence and quantitative techniques.
• 5-7 years experience in similar position.
• Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures.
• The ability to interpret financial reports, measure performance and execute key ratio analyses.
• The ability to translate organizational goals into strategic people plans.
• Knowledge and understanding of the features, benefits and pricing of the products and services on offer to
• Personal Banking customers across multiple customer segments.
• ​The ability to express ideas using clear and effective writing, in order to support professional communication internally and externally to the Bank.

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