Reconciliation Analyst at NMB Bank PLC
Dar es Salaam
NMB Bank PLC
Reconciliation Analyst Job Vacancy at NMB Bank PLC (1 Position(s))
Job Location : Head Office
Be responsible for performing reconciliation of mobile transactions and ensuring customer refunds are completed in a timely manner. Ensure all balances are reconciled and differences settled with Bank of Tanzania, Mobile Network Operators (MNOs) or other financial service providers.
Conduct periodic global reconciliations and on demand basis of all balances with MNOs/BOT TIPS and ensure all differences are identified and reconciled within the agreed timeframes.
Manage daily transactions reconciliation with Mobile Network Operators (MNOs) and other stakeholders to ensure reports are shared as per agreed SLAs and exceptions settled in a timely manner.
Supervise processing of mobile banking reconciliation and ensure all reconciliation jobs are accurately processed and in a timely manner.
Prepare vouchers for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as per agreed SLA.
Prepare vouchers showing computation of monthly commission including all relevant taxes, ensure commission entries are posted in a timely manner as per agreed SLA.
Prepare daily mobile banking status/summary reports showing successful, failed (reversed/refunded) and auto reversed transactions.
Assist the line manager to prepare periodic (Risk and Compliance Committee and Managements reports) and on demand status/ summary reports for internal circulation
Analyze trends/performance of mobile transactions to identify any technical hitches that require immediate attention from the technical team.
Ensure timely and authentic escalation of all issues requiring attention of Line Manager and/or Head of Department
Ensure issues/queries received from Customer Experience and internal customers through NMB Cure are resolved within the agreed turn-around-time (TAT)
Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail
Participate in Mobile Banking projects/new products conception as may be deemed necessary
Initiate weekly or Monthly team meetings and drive actions for closure of all issues raised.
Knowledge and Skills:
Understanding of Reconciliation and Banking Operations processes, risks and controls.
Conversant in Computer applications; preferably in Excel.
Good communication skills; both oral and written
Teamwork/Personal Effectiveness, time management, adaptability.
Qualifications and Experience:
Bachelor’s degree or its equivalent in Accounts, Finance, Banking, Business Administration, Risk, or any other business-related field.
Working experience of at least 5 years in banking operations or MNOs/Financial service operations with not less than 2 years in a reconciliation role.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 26-Aug-2022
Job closing date : 02-Sep-2022