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Quality Assurance & Training Manager at Tigo Tanzania

Full Time Tanzania July 24, 2024 Administration Jobs

Job Overview

Quality Assurance & Training Manager at Tigo Tanzania

Tigo Tanzania Full

Dar es Salaam

CORE RESPONSIBILITIES

Develop and implement a comprehensive quality assurance strategy for the Customer Experience
Department, aligning with organizational goals and objectives.
Establish and maintain quality standards, policies, and procedures to ensure consistency and excellence in customer interactions and experiences.
Design and implement quality assurance programs, including monitoring, evaluating, and reporting on key performance indicators(KPIs)to measure and improve customer satisfaction and overall quality.
Manage trainings for the sales force.

CORE COMPETENCIES

Problem solving.
Decision Making
Leadership Skills.

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.

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