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Quality Assurance & Training Manager at Tigo Tanzania

Job Overview

Quality Assurance & Training Manager at Tigo Tanzania

Quality Assurance & Training Manager at Tigo Tanzania

Quality Assurance & Training Manager at Tigo Tanzania

Tigo Tanzania Full

Dar es Salaam

CORE RESPONSIBILITIES

  • Develop and implement a comprehensive quality assurance strategy for the Customer Experience
  • Department, aligning with organizational goals and objectives.
  • Establish and maintain quality standards, policies, and procedures to ensure consistency and excellence in customer interactions and experiences.
  • Design and implement quality assurance programs, including monitoring, evaluating, and reporting on key performance indicators(KPIs)to measure and improve customer satisfaction and overall quality.
  • Manage trainings for the sales force.

CORE COMPETENCIES

  • Problem solving.
  • Decision Making
  • Leadership Skills.

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.

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