Parts Advisor at CVPeople Tanzania

Parts Advisor at CVPeople Tanzania 

CVPeople Tanzania | Full time

Parts Advisor

Dar es salaam, Tanzania | Posted on 04/28/2023

Job Description

Responsibilities

The main responsibility of a Parts Advisor is to maintain a well-organized and cost-efficient warehouse and to promote and sell the products of the warehouse. Thus ensuring a high level of parts availability and supporting increased parts sales. This is achieved by working proactively with internal and external customers on a daily basis.

Contribute to the Parts business & Customer relations

Supporting parts sales to external & internal customers. Contributing to the development of customer relationships through the provision of excellent customer service

• Interpret customer needs and advise the right parts to ensure their needs are met.
• Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over the counter sales
• Deliver outstanding customer service by way of exceptional communication
• Support ongoing as well as upcoming technical and sales campaigns
• Explores opportunities and takes action, striving to go beyond what is required or expected. Takes own initiative and avoids being reactive.
• Understand and apply the use of product information and proper arguments when explaining the benefits of buying original parts
• Report and follow up lost sales in a systematic way
• Work alongside and support the Service Advisor when needed

Support Parts availability

Securing the availability of the right parts at the right time for the internal & external customers

• Make sure that parts are binned and available within shortest possible lead time.
• Make sure that cross dock shipments (reserved orders) are handed over as soon as possible after goods receipt.
• Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up
• Planning forthcoming work and parts needs with the workshop in good time
• Manually pre-order parts from suppliers based on planned work
• Ship parts on time

Support Parts operations compliance

Contribute to the running of a well organized and cost efficient parts operations, maintaining a high standard of cleanliness, fulfilling both internal and external customer needs

• Understand and work according to parts related DOS standards
• Understand and work according to the Dedicated Customer Services Global Standards
• Handle Incoming Goods
• Order parts based on customers’ needs
• Maintain a neat and tidy warehouse
• Handling of returns, organise the return of cores, packaging material, warranty and bought back goods
• Make proposals to improve processes
• Provide technicians with parts related technical support and other information to ensure they are continuously updated

Knowledge and Experience

• High school education
• Technical experience
• Relevant work experience in the automotive industry/warehouse environment
• Driver license B
• Fork Lift License
• Experience from service sector
• Complying with SHE regulations
• Complying with SRS and DOS regulations
• DCS: Dedicated Customer Service
• Parts process
• Workshop Process

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