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Operations Project Manager at Smollan

Job Overview

Operations Project Manager at Smollan

Operations Project Manager at Smollan

Operations Project Manage

Smollan

Dar es Salaam

Smollan is a global business that connects people, brands and opportunities.

Operational Excellence

  • Develop, implement and maintain sales operational excellence, policies and procedures including standard operating procedures
  • Develop and maintain relevant database of customers
  • Process project information and forward to field force
  • Ensure accurate information is recorded and quality checked
  • Take corrective action where necessary
  • Create and analyse sales operational reports and provide feedback to relevant stakeholders
  • Agree on deliverables, scope and timelines with field managers

Project Management

  • Provide input into planning for the business and develop plans and processes to ensure effective implementation
  • Provide input into establishing which resources are needed by using the most efficient and cost-effective method to achieve results that meet client objectives
  • Continually benchmark and optimise processes against best practice
  • Formulate a project plan to define and achieve project objectives
  • Monitor and check quality of work produced by field staff and take corrective action when necessary
  • Provide regular feedback to Business Unit Manager/Country Manager
  • Implement and manage sales projects when required

Account Management Alignment

  • Manage multiple clients as per our cluster/ regional client list
  • Ensure trade visit reports are reported every time in field to client and cluster executive
  • Demonstrate analytical planning and creativity for future client retention and development
  • Ensure detailed sales target control
  • Address and follow-up all customer queries and problems
  • Stay abreast of the market and competitors
  • Meet client/customer and company performance standards and ensure subordinates do likewise

Administration

  • Develop effective and efficient administrative systems
  • Submit reports to management and client
  • Document and manage expenditures
  • Ensure management of Smollan assets including HHT devices
  • Ensure compliance of set regulations between field team and distributor
  • Ensure incentives and necessary salary information is submitted on-time
  • Liaise with People department regarding all problems and enquiries relating to the payment of sales staff
  • Manage and maintain all Operations staff performance documents and scorecards accurately and within required deadlines
  • Ensure effective budget monitoring, specifically relating to:
  • Building and managing operating expenses, e.g., salaries, travel costs etc
  • Overseeing specific project budgets and accounting thereof

Budget Monitoring

  • Build and manage operating expenses e.g. Salaries, travel costs etc
  • Oversee specific sales project budgets and accounting thereof
  • Achievement of Set Sales & Distribution Objectives
  • Provide input into planning for the business and develop plans and processes to ensure effective implementation
  • Provide input into establishing which resources are needed by using the most efficient and cost-effective method to achieve set sales results that meet client objectives
  • Continually benchmark and optimise sales achievement processes against best practice
  • Formulate strategic sales distribution plans, programs and concepts and be involved in the execution of the route to market retail program
  • Ensure breakdown of weekly & monthly agreed sales targets and formal communication of the same
  • Ensure portfolio volume sales growth through demand creation
  • Monitor and check quality of work produced by field sales staff and take corrective action when necessary
  • Provide regular feedback to cluster executive
  • 4-5 years’ experience in a similar role
  • Business experience in sales, marketing, project management, client and staff interaction, and organizational experience at management level.
  • Degree in sales & marketing
  • Computer literacy – MS Office skills
  • Communication skills (verbal & written)
  • Business acumen
  • Leadership Skills
  • Problem Solving Ability
  • Time management
  • Ability to effectively deal with pressure
  • Knowledge of sales, business and distribution channels

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