Office Management Assistant (IRM Customer Service Coordinator) at U.S. Embassy 

Office Management Assistant (IRM Customer Service Coordinator) at U.S. Embassy 

U.S. Embassy in Tanzania

Dar es Salaam

About
Announcement Number:DaresSalaam-2024-016
Hiring Agency:Embassy Dar Es Salaam
Position Title:Office Management Assistant (IRM Customer Service Coordinator) (IRM Customer Service Coordinator)
Open Period:03/07/2024 – 03/21/2024
Format MM/DD/YYYY
Vacancy Time Zone:GMT+3
Series/Grade:FP – 0120 8
Salary:USD $46,298 – USD $46,298 /Per Year
Work Schedule: Full-time –

Summary:

The work schedule for this position is:
Full Time (40 number of hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No
Relocation Expenses Reimbursed:No
Travel Required: Not Required

Duties

Under supervision of American Information Management Officer, Incumbent provide a single point of contact that can effectively address the requirements for IRM customers. Serves as the point of contact for services relating to the Information Program Center (IPC) and Information Services Center (ISC) sections and for guidance on procedures, complaints or implementing suggestions for improvements.

Requirements:

Two years’ experience in Customer Service or Administration is required.

Education Requirements:
Completion of High School is required.

Evaluations:
LANGUAGE: Fluent English (speaking, writing and reading) is required. This may be tested

EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Agency Benefits:

For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply:

All candidates must be able to obtain and hold a Non Sensitive clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• High School Diploma

Eligible Family Member Applicants:

• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in (insert post and/or country name).

CLICK HERE TO APPLY