NMB Bank Vacancies, June 2023 – 4 Positions

NMB Bank Vacancies, June 2023 – 4 Positions

Position: CBS Specialist  – 4 Positions

Dar es Salaam

NMB Bank PLC

Job Location : Head Office, Hq

Job Purpose:

Support and create interfaces for Core Banking Systems (CBS) and be responsible for resolving incidents at a Level 2 in the back-end Core Banking Application systems. Support End of Day (EOD) operators and coordinating Level 3 support issues for all back-end Core Banking Application systems with offshore support teams for proactive and active support.

Main Responsibilities:

• Core Banking applications support at application layer.
• Responsible for Level 2 issues related to all core applications except the in-house developed applications
• Responsible for support of EOD/EOM batches.
• Responsible for User Acceptance Testing (UAT) Application changes.
• Support of day-by-day operations & performance of Core Banking System
• Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
• Creating and configuration of Systems interface, making sure that third party systems are able to interface with Core Banking Systems.
• Automating back-office Operations using third party systems through Core Banking system.
• Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data Warehousing, UAT, Report)
• Escalation to 3rd level support (CBS Vendor– Onsite & i-Support)
• Follow-up & feedback on incidents escalated to CBS vendor.
• Customer Call Centre’s 2nd level customer support for Core Banking Systems system related queries & incidents
• Log all CBS and EOC incidents encountered in the section to the Service Desk
• Provide updates and submit monthly reports to the Senior Manager.
• Attend weekly meetings with section staff to resolve issues and implement continual improvement actions.

Knowledge and Skills:

• Detailed understanding of the core application products setup
• ICT systems support knowledge and experience.
• Multi skilled in all areas of technology Flexcube, SWIFT, TACH, Opics, network, desktop support, etc.
• Team player that motivates and educates other team members.
• ICT Service Management skills
• Excellent communication skills with internal customers as well as with higher level support teams

CBS Specialist Job Vacancies at NMB Bank PLC – 4 Positions

Qualifications and Experience:

• Possession of at least a Bachelor’s degree in Computer Science; Information Technology; Computer Engineering
• ICT Service Management ITILv3 certification
• A minimum of five (5) years’ experience in ICT Core Banking support or Applications development.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Only shortlisted candidates will be contacted.

Job opening date : 14-Jun-2023
Job closing date : 28-Jun-2023

How to Apply:

CLICK HERE TO APPLY