Manager Merchant Support Job Opportunity at CRDB Bank

Manager Merchant Support

CRDB Bank January, 2023

Dar es Salaam

Job Description

JOB REPORTING TO: Senior Manager Acquiring Business

JOB PURPOSE

Provide support to merchant sales team and after sales support ensuring delivery of quality service while enhancing customer experience through Point-of-Sale devices, QR codes and e-commerce business.

ACCOUNTABILITIES

Support the Merchant sales team to process POS transaction deposits and revenue
Providing service support to the sales team by ensuring all POS terminal, QR codes functionalities, and e-commerce requests are promptly actioned
To provide after-sales support to merchants including resolve customer queries received from the sales team, merchants, and branches within specified SLA
To manage to acquire consumables availability and distribution to Merchants
To lead the team in various projects related to Card business Channels
Coordinating Merchant vetting process and verification of Merchant supporting documents to ensure compliance to CRDB, BOT and card schemes operating standards and policy.
To liaise with branch and channel support on Merchant account opening
To liaise with branch and channel support on daily reconciliation of POS transactions
To identify, profile and report operational risk incidents related to merchant business activities
To pursue continued improvement in personal development by participating in the development programs and training

EDUCATION QUALIFICATIONS, KNOWLEDGE & SKILLS

University Degree/Advanced Diploma in Business Administration, Banking, or Information Technology
A minimum of five years of experience in Card operations and POS device operations
Business understanding of Banking operations, card products, customer service and merchant acquisition procedures and analytics
Building Positive Working Relationships, Coaching, excellent Communication, Contributing to Team Success, Customer Focus, Formal Presentation, Planning & Organization.
Business understanding of Banking operations and risk Management
Computer literate
Teamwork and Time Management

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