Lead Smartphone Program Manager Job Vacancy at Airtel

Lead Smartphone Program Manager Job Vacancy at Airtel

Lead Smartphone Program Manager

Airtel 

Job Description

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Support smartphones bundling and upgrade programs uptake

• Support the execution of smartphones programs.
• Execute structured upgrade pathways to drive adoption.
• Roll out pilot programs, measure uptake, and refine GTM before scaling nationally.
• Ensure smooth supply chain and stock availability at distributor and retail points.
• Develop and manage Airtel smartphones sales infrastructure and drive sales volume uptake

Partner with OEMs and retailers for joint initiatives

• Collaborates with marketing to drive smartphones partnership initiatives across channels.
• Align incentives across partners, Airtel, and retailer salesforce to drive execution.
• Finding channels for device selling outlets.
• Establish quarterly business reviews with partners and key retail partners.

Track program KPIs and customer feedback

• Develop dashboards for real-time tracking of channels sales performance.
• Gather structured customer feedback via surveys, NPS, and call-center insights.
• Analyze data to identify gaps (pricing, availability, customer experience).
• Share insights with leadership partners to adjust strategies quickly.
• Drive sales related initiatives targeting different customers segments and markets

Innovate on customer acquisition and retention strategies.

• Introducing device financing and other Airtel devices to the sales channels.
• Drive digital-first onboarding journeys (app-based bundling, eKYC).
• Execute loyalty-based upgrade schemes to retain channel customers.
• Continuously benchmark against competitor programs and global best practices.

Qualifications

Educational Qualifications & Functional / Technical Skills

• Bachelor of Business Administration (BBA) or Bachelor of Commerce (B. Com)
• Experience with smartphone ecosystems and partnerships
• Strong commercial acumen and execution capability

Relevant Experience (Type of experience and minimum number of years)

• 5+ years in telecom, device management, or product marketing
• Experience in Telecom industry is a must

Other requirements (Behavioral etc.)

• Ability to drive execution with focus, urgency, and accountability to deliver measurable outcomes
• Effectively and efficiently prioritizes customer needs and ensures fairness, transparency, and satisfaction
• Ability to build strong relationships across teams and partners communicates and influences effectively
• Consistently acts with ownership, resourcefulness, and agility; embraces innovation and calculated risk-taking

How to Apply:

CLICK HERE TO APPLY