Key Account Manager – Relations Job Vacancy at Airtel
Job Overview
Key Account Manager – Relations Job Vacancy at Airtel
Key Account Manager – Relations
Airtel
Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Clean Bills and minimized bill disputes
Cooperate with Credit Control and KAMs on account reconciliation and clean Up
Ensure all changes, deactivations and cancellations are attended as communicated by the customer
Ensure the customers contact details are always and correctly updated in the system for correct delivery of E-Bills and KCI
Churn Management
Drive customer involvement of the assigned portfolio of business accounts.
Perform 10 health check calls per day
Perform 5 customer visits per week
Highlighting and closing all issues escalated by the customers on service disappointments and complaints
Customer Retention and Support
Assist customer with services upgrades and Additional requests of customers
Ensuring assigned base is at 100% Biometric registration compliant
Decrease customer complaints by offering the customer permanent solutions for excellent customer experience
Manage transitional large, acquired accounts
Reports and Delivery
Tagging/ Recording all cases escalated through corporate helpdesk in CRM and timely closure of tickets
Ensuring all customer escalations and complaints are handled in a timely manner
High Usage Reports and RACE issues raised are closed timely
Submission of reports on the daily calls and visitations along with the issues raised by the customers
Qualifications
Educational Qualifications & Functional/Technical Skills
University Degree in Business Administration, Accounting, Finance or equivalent
IT Literacy
Basic knowledge in Microsoft Office, Accounting and reconciliation
Relevant Experience
3 years’ experience in dealing with customer relations
1-2 years’ experience in credit control/ handling receivables/ Customer relations
Strong Analytical skills and problem-solving skills
Excellent and effective communication skills, both orally and in writing
Other requirements
Strong commercial acumen and able to identify sales opportunities
Performance driven
Moral and ethical Cultured
Not fazed by pressure, always deliver on promises
Strategic thinking
Flexibility
Ability to concentrate & control emotions
How to Apply:
