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Insurance Executive – Claims at Vodacom Tanzania Plc

Job Overview

Insurance Executive – Claims  

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

  • Develop and Drive claim strategy to ensure claims are paid on time
  • Complaints management and improving customer satisfaction
  • Drive on ground distribution strategy for VodaBima
  • Support all VodaBima projects from Product development team to deliverance.
  • Responsible for churn management and improving customer renewals
  • Develop and maintain good relationship with Insurance partners

Key accountabilities

  • Follow-up with customers to submit claim documents on time
  • Align with Insurance partners for claims to be paid on time
  • Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
  • Conduct claim analysis and Reports.
  • Responsible for complaints management and improving customer satisfaction.
  • Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
  • Develop and drive the management of the on ground distribution team
  • Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
  • Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
  • Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
  • Develop initiatives to increase customer base
  •  To coordinate and engagement a close relationship with the Insurance customers

Key performance indicators:

  • Growth of VodaBima services uptake by agreed percent.
  • Accurate and timely delivery & execution of action plans & initiatives

Core competencies, knowledge and experience

  • Excellent analytical and logical reasoning skills translated from consumer insights
  • Three years’ Experience in Insurance Claims handling.
  • Excellent communication skills
  • Strong stakeholder management skills
  • Ability to anticipate customer, competitor and market dynamics
  • Able to challenge the status quo

Must have technical/professional qualifications:

  • Bachelor degree in Actuarial science, Insurance and risk or its equivalent.
  • Strong analytical skills and business acumen.
  • Build and maintain relationship with key stakeholders in the value chain.
  •  Telecommunications experience would be advantageous.
  • Project management knowledge and experience would be advantageous.


  • Modern Marketing Leadership
  • Product/Solution Proposition Strategy and Design
  • Pricing Design and Analysis
  • Data Analytics and Insights
  • Collaboration
  • Business and Commercial Acumen
  • Customer Centricity
  • Segment Strategy and Planning


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