Job Opportunity at U.S. Embassy – Public Engagement Assistant

Job Opportunity at U.S. Embassy – Public Engagement Assistant

Public Engagement Assistant

U.S. Embassy

August, 2023

About

Announcement Number:DaresSalaam-2023-040
Hiring Agency:Embassy Dar Es Salaam
Position Title:Public Engagement Assistant (American Center Coordinator) (All Interested Candidates)
Open Period:08/16/2023 – 08/30/2023
Format MM/DD/YYYYVacancy Time Zone:
GMT+3Series/Grade:
LE – 6510 8

Salary:TZS TSh38,384,127 /Per Year
Work Schedule:Full-time – 40 hours a week – work schedule
Promotion Potential:LE-8

Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:All Interested Applicants / All Sources
Security Clearance Required:Public Trust – Background Investigation
Appointment Type:Permanent
Appointment Type Details:Indefinite subject to successful completion of probationary period
Marketing Statement:We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The U.S. Mission in Dar es Salaam is seeking eligible and qualified applicants for the position of Public Engagement Assistant (American Center Coordinator) in the Public Affairs Section.

Duties

Delivery of Information and Programming (40% of time):

Assists in the daily delivery of a dynamic, multifaceted schedule of activities, projects, and events designed to attract EV audiences to visit and engage with the American Center. Interacts intensively with EV audiences to provide customer service and ensure that policy messages are delivered appropriately. Elicits informal feedback to evaluate the impact of information and programs.
Meets Department of State (DOS) requirements for providing core programs (information about the United States, English learning and teaching, culture and sports, EducationUSA information and advising, and alumni engagement) in addition to innovative activities to connect EV audiences with U.S. foreign policy and American society and values. Supports the identification and engagement of a broad range of U.S. experts to serve as speakers, moderators, coaches, and mentors for American Center audience groups, drawing from Mission personnel (including members of the Mission community), the American private sector in Tanzania, and U.S. visiting speakers and specialists. In coordination with the ASPS or PAO designee, designs innovative strategies to market American Center opportunities and services to potential EV audiences, using a broad array of digital, multimedia, and traditional tactics that appeal to EV audience groups influential in Tanzania.

Human Resources and Facility Management (20% of time):

Oversees daily engagement with the public, organizing and presenting events to engage EV audiences through virtual and in-person activities, and assisting patrons with accessing authoritative information about the United States, U.S. foreign policy, and American interests. Designs and implements standards for American Center volunteers and “friends” groups, including recruiting, training, and oversight. Ensures that the American Center is accessible and appealing in order to attract EV audiences and that the physical design and presentation meet DOS standards, including branding.

Strategic Analysis, Planning, and Evaluation (20% of time):

Assists the ASPS or PAO designee in planning strategies for the optimal impact of the flagship American Center in promoting U.S. foreign policy and American interests in Tanzania. Assesses previous activities to fine-tune planned initiatives; identifies project objectives, assessment methods, and outcomes for those initiatives. Contributes to the Mission Integrated Country Strategy (ICS), Public Diplomacy Implementation Plan (PDIP), and the Public Diplomacy Country Context (PDCC).
Initiates audience analyses in collaboration with the Strategic Content Coordination (SCC) Specialist to identify the specific EV segments of the Tanzanian population that have growing influence on issues of importance to the Mission and analyze how best to appeal to and engage them. Observes attitudinal trends in Tanzanian EV perspectives on U.S. policy interests; under the direction of the ASPS or PAO designee, proposes appropriate shifts in PD approaches to take advantage of opportunities and meet emerging challenges.
Assesses the impact of previous American Center activities and projects to determine the relative level of effectiveness in establishing initial contact and sustaining dialogue with key target audience groups. Actively plans American Center projects and longer-term initiatives at least one year in advance. To support initiatives, develops Notices of Funding Opportunity (NOFOs) to solicit proposals from potential partner organizations to obtain funding for necessary equipment and professional enhancements for activities that will provide sustained, ongoing engagement with target audiences, incorporating performance targets and evaluative benchmarks for continuous feedback. Develops the American Center team as an incubator for innovative initiatives, including virtual engagement initiatives, for outreach into less accessible or openly hostile audience groups.

Intra- and Interagency Coordination (10% of time):

Encourages information exchange across the Mission to develop shared priorities and collaborative activities and initiatives. Solicits input from all elements of the Mission to enhance marketing strategies for the American Center. Creates opportunities for Mission members to participate in American Center activities. Participates in Mission-wide policy working groups. Coordinates security and facility requirements with the Resource Coordination team and the Regional Security Officer (RSO). Coordinates American Center strategic content production and distribution with the SCC team. Coordinates with the EV Specialist on overall strategies for outreach to EV audiences.

Administrative Functions (10% of time):

Budgeting and Financial Resources: In consultation with the ASPS, prepares, manages, and tracks the American Center’s annual budget and individual American Center project budgets.

Requirements:

EXPERIENCE:

Four (4) years of experience in an international, academic, government, or cultural institution is required, with experience in communications, marketing, or public relations.

JOB KNOWLEDGE:

Must have comprehensive knowledge of the attitudes and preferences of the Emerging Voices audience sector(s) and an understanding of regional, ethnic, socioeconomic, cultural, and linguistic factors and the influence of religious, cultural, and educational institutions in shaping EV perceptions of the United States. Must have general knowledge of project management, including defining project objectives, outcomes, and assessment methods.
Must have knowledge of marketing techniques, market analysis and analytics, and customer service standards in the United States and Tanzania; knowledge of trends in experiential learning and audience engagement; and an understanding of the communications and information environments in Tanzania and internationally.

Education Requirements:

A university degree in Communications, Library Science, Museum Education, International Affairs, American Studies, or local equivalent is required.

Evaluations:

LANGUAGE: Level 4 (Fluent) Speaking/Reading/Writing English is required. Level 4 (Fluent) Speaking/Reading/Writing Swahili is required. (This may be tested)

SKILLS AND ABILITIES:

Analytic Skills:

Must have strong analytic skills. Must be able to identify, analyze, predict, and continually assess EV audience attitudes and evaluate the impact of projects and modify approaches for the best outcomes. Must be able to perceive the emergence of new influencers and adjust operations and programming accordingly.

Communication and Interpersonal Skills:

Must have excellent customer relations, interpersonal, and cross-cultural communication skills and be able to identify and engage key figures critical to shaping local public opinion. Must have excellent written and oral communication skills, including for public speaking, interviewing for evaluation purposes, writing reports, and contributing materials for publication in both English and Swahili. Must be able to tailor communications to fit formal and informal situations; different ethnic, religious, and linguistic cultures; and, as necessary, transmission through multimedia channels. Must be able to brief U.S. officers and visitors on a variety of issues and interpret between English and Swahili for public programs.

Job Opportunity at U.S. Embassy – Public Engagement Assistant

Management Skills:

Strong management skills are required, including the ability to develop and oversee project budgets and to organize and present professional and cultural projects, such as workshops, seminars, digital video conferences, panel discussions, lectures, and camps. Must be able to negotiate agreements with partner institutions and manage their fulfillment.

Technical Skills:

Good keyboarding and data entry skills and excellent familiarity with electronic discovery tools, in particular the internet, and standard information retrieval practices and procedures are required. Thorough knowledge of various computer software programs, specifically Microsoft Word, Excel, and graphic design and photo editing software, is required. Detailed knowledge of and the ability to use social media and mobile platforms, photo and video sharing sites, podcast creation tools, and basic photo and video skills are required. Must have good numerical skills to be able to develop and manage project and grant budgets.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Diversity Equality and Inclusion Statement

The US Mission to Dar es Salaam, Tanzania values a workforce of different backgrounds, cultures, and viewpoints. We strive to create a welcoming environment for all and we invite applicants from diverse backgrounds to apply.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Agency Benefits:

The U.S. Mission in Tanzania offers compensation package that may include health, separation, and other benefits.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:

Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply:

To apply for this position, applicants MUST apply electronically via ERA.

For more information, visit this link https://tz.usembassy.gov/embassy/jobs/

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

Proof of Citizenship

Copy of work permit (if not a TZ national)

University Degree

Transcript

Other document (if any)

Other document 2 (if any)

Eligible Family Member Applicants:

• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted only via email.

Thank you for your application and your interest in working at the U.S. Mission in Tanzania.

CLICK HERE TO APPLY