Job Opportunity at CVPeople Tanzania – Customer Service

Customer Service

CVPeople Tanzania | Full time

Dar es salaam, Tanzania | Posted on 06/07/2022
Reporting to: Head of Sales and marketing

Job Responsibilities

Manage Large amounts of incoming phones calls.
Generate sales leads.
Build suitable relation and trust with customer accounts through open and interactive communication.
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies.
Take the extra mile to engage customer.

Knowledge and Experience

Bachelor’s degree in business Administration, or related field
Proven customer support experience or experience as a client service representative
Strong phone contract handling skills and actives listening
Familiarity with CRM system and practices
Customer orientation and ability to adapt/ respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task prioritize, and manage time effectively
Age not more than 35 years old
2-3 years’ experience with Contractions Company