IT Officer Vacancy at Danish Refugee Council

IT Officer Vacancy at Danish Refugee Council

JOB TITLE: IT Officer

Position Information

Employment category: Grade H
Reporting to: Supply Chain Manager
Technical line manager: Supply Chain Manager
Direct reports: N/A
Unit/department: Supply Chain
Location: Kibondo/Kasulu
Expires: 21 Jun 2023

Overall purpose of the role:

Responsible for the day-to-day management of the IT infrastructure while supporting
improvements in DRC’s IT sector. This includes assistance in providing technical
support and planning support to future initiatives to increase the in-country capacity,
security compliance, patch management, asset management and disposal.

Main Responsibilities:

• Planning, designing, documentation, and implementation of various systems to
  include desktop PC’s, servers, network equipment, and software applications and
  domains.
• Make recommendations for new equipment and services to purchase and works
  with various vendors for procurement liaising with the procurement and logistics
  manager.
• Assist in the organization and inventory of all hardware and software resources.
• Support with the setup and installation of new laptops/ PC’s for users and test
  configurations prior to installation.
• Log tickets in the Service desk system for calls, requests, enquiries and incidents;
  allocate to the responsible personnel; and ensure that all issues are resolved and all
  tickets are closed.
• Provide technical support to all program and support staff and troubleshoot both
  software and hardware issues by performing root cause analysis.
• Provide Internet Protocol (IP) network support and troubleshoot network issues
• Monitor the internet connection and bandwidth ensuring that Service Level
  Agreements are adhered to.
• Monitor the availability and quality of the network connection at Bases and camp
  offices on a daily basis.
• Provide technical support on application software used by the programs.
• Monitor, plan, and coordinate the distribution of client/server software and service
  packs.
• Support set up and training for cloud storage systems – One Drive and SharePoint.
• Provide secondary support in scheduling, monitoring, and logging server backups on
  a daily basis.
• Safeguard DRC data, ensure compliance to all DRC IT policy standards such as IT
  security protocols, social media use.
• Carry out assessments on the IT asset quality, provide maintenance and
  recommendations on replacements.
• Assist with the procurement specifications, installation, configuration and updating
  of hardware and software such as memory, network cards, adapter cards and
  printers.
• Provide support in the management and disposal of IT assets and prepare the
  relevant documentation.
• Train Program staff on IT matters as required. Implement capacity building plan,
  including budget, in participatory way, which should include various methodologies,
  including mentoring, training and advice.
• Provide secondary support for the Dynamics system.
• Prepare reports on specific projects undertaken.
• Develop technology solutions upon request for the Program.
• Initiate all procurement requests for IT devices
• Manager IT services contract, payment preparation and timely contract renewal for
  all IT services.
• Reporting
• Monthly IT status

About you

• In this position, you are expected to demonstrate DRC’s five core competencies:
• Striving for excellence: You focus on reaching results while ensuring an efficient
  process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Qualifications and Experience

• Minimum 5 years’ experience in IT field in a busy work environment with INGOs.
• Strong work ethic with high integrity and transparency
• Ability to work under pressure and deliver on tight deadlines.
• Strong skills and experience in using ERP system.
• Strong communication and feedback skills.
• Team-oriented.

Education

• Bachelor’s degree in Information and Communication Technology (ICT), Computer
  Science or related field

Languages:

• English (Fluent, written and spoken)
• Swahili (Fluent, written and spoken)

Competency profile

• Compliance and Detail-oriented
• Strong team player
• Excellent interpersonal skills, culturally sensitive and adaptable
• Flexible, enthusiastic and willing to learn from others
• Understands humanitarian issues in Tanzania, and the region
• Willing to travel to project sites in Tanzania

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