How to Contact Through Alfred Eskom Chatbot In South Africa 1 applications

How to Contact Through Alfred eskom chatbot In South Africa

Alfred makes your interactions seamless, fast, socially distanced and safe! Eskom wants to minimise queues and delight you as our customer, and thus has launched Alfred the Chatbot. Utilising artificial intelligence to enhance and speed up customer service, Eskom customers can now report a power loss, get a reference number within seconds and get progress feedback on an existing fault – any time of day or night.

Where to find Alfred?

Welcome to Eskom’s new chatbot, Alfred!
Alfred can report an electricity supply fault and follow up on an existing fault.

For postpaid customers, you can use Alfred to let you know what the balance of your account is and log your meter readings.

Alfred can also answer a variety of FAQ’s. We are continuously adding new and exciting functionality to Alfred.
To start a conversation with Alfred, just type ‘Hi’ or click on one of the buttons below:

• Log a new fault
• Check your account balance (Postpaid customer)
• Submit meter reading (Postpaid customer)
• Follow up on an existing fault
• Follow up on a fault without a reference number

Who is Alfred for?

Currently, if you are an Eskom customer you can chat to Alfred by using your account or meter number.

Alfred wants your meter readings! Make sure your electricity bill is accurate by submitting self-read meter readings to our chatbot! It’s FREE and EASY! Connect with Alfred at https://alfred.eskom.co.za/chatroom/ and click on the METER READ button.

What will Alfred do?

This Chatbot allows you to log a power interruption in real time and provides you feedback on a previously reported fault. Alfred supplies you with a reference number for your interaction, allowing you to check back later to check up on the progress of your fault.

We have great plans for Alfred, which include added services and the ability to provide better feedback. So keep an eye on this space!

Eskom – helping customers cut queues and get service 24/7

Click here to access MyEskom Customer App.
Click here to access Eskom’s Customer Service page.
Any technical difficulties with any Eskom digital platforms can be reported to mobility@eskom.co.za
Alfred Chat bot brochure