Head SME & ESD Job Vacancy at ABSA Bank
Job Overview
Head SME & ESD Job Vacancy at ABSA Bank
Head SME & ESD
ABSA Bank
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Job Posting Service
- To lead and direct the strategic delivery of the SME Customer Value Proposition
- Mobilize a wide range of capabilities across Absa Tanzania and the Absa Group focusing upon aligning with the customer’s requirements and developing the range of products/services.
Accountability: Sales and Service: – 30%
Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives
Formulate business development strategies and objectives to meet changing market needs.
Monitor conformance of team using new relationship development procedures.
Monitor results of customer surveys against target service quality standards.
Monitor levels of complaints and quality of handling.
Proactively researches competitive threats/opportunities within the team’s market and geographical area.
Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
Keep customers advised on the expected ‘delivery date’ for product/credit applications.
Monitors and ensures adherence to risk service standards
Accountability: Business Management: – 40%
Jobholder will be a very experienced practitioner who has direct contact with SME customers and will be required to provide a recommendation of credit applications and will be jointly accountable together with the SME Credit Team for the justification of that exposure.
Stay abreast of industry trends, role players and in country opportunities and challenges to ensure that the business is well positioned to provide competitive and industry leading product and services.
Develops and maintains a detailed knowledge of the SME sector in Tanzania
Control and manage the risk profile for the overall Team portfolio.
Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets.
Champion, manage and monitor implementation of change impacting the team
Manage segmentation of the portfolio.
Accountability: Staff Management: – 30%
Lead the SME Team through a team -based management approach.
Help team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
Coach team members on relationship development, service quality and risk.
Assess managers’ performance against contract. Review and input to Performance Development Reviews
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline.
Education and Experience Required
Honors B.sc-degree in Finance / Business Sciences or a related NQF Level 6 equivalent qualification
(10) years’ experience in the Financial Services sector which must include proven experience
(3) years’ experience on a senior management level
(5) years in a client facing role in banking.
Knowledge & Skills: (Maximum of 6)
Strategic thinker
Strong Leadership ability
Effective communication skills
Experience managing diverse teams
Experience of operating in a changing environment
Combination of risk awareness and commercial savvy
Relevant senior business leadership experience
Competencies: (Maximum of 8 competencies)
Entrepreneurial and commercial thinking
Adapting and responding to change
Coping with pressures and setbacks
Formulating strategies and concepts
Deciding and initiating action
Delivering results and meeting customer expectations
Leading and supervising
Working with people
Absa Values
Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
Trust
Resourceful
Stewardship
Inclusive
Courage
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
How to Apply:
