Front Office Manager Job Opportunity at Expert Consultancy Ltd

Job Overview

Front office manager

Expert Consultancy Ltd

Dar es Salaam

Job Description

This is an exciting opportunity exists for experienced Front Office Manager at a High end Safari Lodge in Central Serengeti.

This is property away from town and an energetic, hands-on candidate would be best suited for this role.

Scope and general purpose of the job:

Front office manager will overlook the Reservation Centre operations and Front office section at the lodge to ensure both achieves its revenue targets

Key Responsibilities:

  • The acquisition and maintenance of guests
  • To manage and oversee the daily operation of the department
  • Maintaining the required operational and service standards
  • Ensure all relevant policies and procedures are adhered to within assigned departments
  • Leading, training and motivating the Front Office team
  • Guest comment management
  • Handling and resolving guest queries and complaints
  • Involvement in the recruitment process of the Department
  • Successfully maintaining a minimum O-Status account
  • Front Office Administration
  • Oversee all stock control, from ordering to stock counts
  • Achieve set monthly budget targets
  • Actively control and minimize the department’s expenses
  • Yield management
  • Controlling operating/service stocks and ensuring accurate stock counts at the required times
  • Enforce strict adherence to Quality Assurance standards at all times
  • Managing all reservation aspects of the departmen
  • Budgeting for the department
  • Overseeing the housekeeping department operations
  • Debtors management
  • Produce required reports timeously and ensure accuracy at all times
  • Duty management
  • Sales Calls and Telesales to get business
  • Any other duties as may be assigned by superiors from time to time.

Critical Skills and Experience:

  • Front Office Diploma/Degree and/or Hotel Management Qualification advantageous
  • 5-8 years Front Office Experience with three years as HOD in same department
  • Be self-motivated and be able to take initiatives.
  • TEAM player with a positive attitude.
  • Excellent computer literacy – Pastel, Opera, Microsoft Excel and Word
  • Be contactable after hours to assist in periods of high demand or in case of an emergency.
  • Fluent in Kiswahili/English both verbal & written

Our Client offer the following:

  • Good and reasonable salary package depends on experience
  • Accommodation within the facility
  • Medical insurance for spouse and four children
  • Communication allowance
  • Free internet whenever on the job
  • Food while on job

Please Note:

The successful candidate will be based in Central Serengeti.

Share only CV to: [email protected] .

Please note ONLY shortlisted candidates shall be contacted.

CLOSING DATE: 20th October, 2022

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