Front Desk Supervisor Job Vacancy at Four Seasons Safari Lodge Serengeti
Front Desk Supervisor Job Vacancy at Four Seasons Safari Lodge Serengeti
Job Opportunity: Front Desk Supervisor
Job Details
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Employer: Four Seasons Hotels & Resorts (Four Seasons Safari Lodge Serengeti)
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Position: Front Desk Supervisor
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Department: Front Office / Guest Services
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Industry: Luxury Hospitality, Tourism & Safari Lodge Operations
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Duty Station: Central Serengeti, Arusha Region, Tanzania
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Application Deadline: September 11, 2026
Role Overview & Key Responsibilities
The Front Desk Supervisor oversees daily front office operations, ensuring seamless luxury guest arrival/departure experiences and high service standards at the 77-room safari lodge. The position manages shift handovers, coordinates guest services, leads front desk staff, and ensures smooth collaboration between Housekeeping, Reservations, and Engineering.
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Front Office Operations: Supervise check-in and check-out procedures, manage shift handovers, monitor lobby areas, and maintain high scores on guest arrival/departure surveys (Qualtrics).
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Guest Experience & Support: Serve as a primary point of contact for guest inquiries, resolve complaints, coordinate special requests, and promote lodge facilities (Discovery Centre, F&B outlets, and Spa).
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Team Leadership & Training: Coach, mentor, and schedule front office staff, conduct on-the-job training for new hires, and enforce grooming, uniform, and attendance standards.
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Property Management & Billing: Maintain accurate guest profiles in the Property Management System (PMS), verify departure bills, conduct cash float audits, and manage revenue controls to prevent billing errors.
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Safety & Cross-Departmental Coordination: Partner with Housekeeping and Maintenance for room readiness, adhere to hotel safety/security protocols, and protect guest confidentiality.
Qualifications & Requirements
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Education: Certificate, Diploma, or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
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Work Experience: Minimum of 2 to 3 years of front office operational experience, preferably within a luxury hotel, resort, or safari lodge environment.
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Technical Proficiency: Demonstrated experience working with hotel Property Management Systems (PMS) and computer applications.
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Core Competencies: Excellent leadership, guest relation, and communication skills; strong problem-solving capabilities under pressure.
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Legal Requirement: Candidates must already possess legal authorization to work in Tanzania (the company does not sponsor work visas/permits for this position).
How to Apply
Qualified hospitality professionals should submit their applications before the deadline:
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Application Deadline: Friday, September 11, 2026
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Submission Channel: Apply online via the official Four Seasons Careers Portal or submit your CV through the designated job platform referencing Front Desk Supervisor – Four Seasons Safari Lodge Serengeti.
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