Front Desk Supervisor at Four Seasons Safari Lodge Serengeti – August 2026

Front Desk Supervisor at Four Seasons Safari Lodge Serengeti – August 2026

Front Desk Supervisor – Four Seasons Safari Lodge Serengeti

Organization Overview

Four Seasons Hotels and Resorts is a world-renowned leader in luxury hospitality, famous for delivering exceptional guest experiences grounded in genuine heart, warmth, and the Golden Rule: treating others as we wish to be treated. Perched deep within Tanzania’s Central Serengeti, the Four Seasons Safari Lodge Serengeti features 77 luxury rooms, suites, and villas, offering world-class safari experiences, an interactive Discovery Centre, direct views of a natural elephant watering hole, and premier guest amenities.

Position Summary

• Job Title: Front Desk Supervisor

• Organization: Four Seasons Hotels and Resorts

• Lodge Location: Serengeti National Park (Central Serengeti / Seronera), Arusha Region, Tanzania

• Job ID: 140572

• Application Deadline: August 20, 2026

• Visa Sponsorship: Not Available (Open to candidates with existing Tanzanian work authorization)

Job Purpose

The Front Desk Supervisor leads daily Front Office shift operations, ensuring smooth, world-class reception, check-in, and departure services for lodge guests. Reporting to Front Office Management, this role supervises front desk agents, coordinates room readiness with Housekeeping, manages Property Management System (PMS) records, performs daily financial/float audits, and resolves guest inquiries to maintain peak guest satisfaction scores.

Key Responsibilities & Accountabilities

• Shift Supervision & Guest Experience:

  • Supervise daily Front Office shift activities, maintaining high lobby visibility and welcoming arriving safari guests.

  • Oversee seamless check-in/check-out workflows, room assignments, guest rate verifications, and special request handling.

  • Respond swiftly to guest inquiries and resolve operational issues, escalating complex matters when required.

• Inter-Departmental & Operational Coordination:

  • Liaise closely with Housekeeping and Engineering to monitor room status and maximize room availability.

  • Assist in managing reservations, cancellations, room allocations, and accurate guest profile maintenance within the PMS.

  • Prepare daily shift reports, occupancy forecasts, and operational handover documentation.

• Team Leadership & Performance:

  • Coach, mentor, and conduct on-the-job training for Front Desk team members, fostering a supportive team environment.

  • Ensure strict adherence to Four Seasons grooming, uniform, and attendance standards.

  • Assist with shift scheduling to ensure optimal desk coverage during peak arrival and departure times.

• Financial Control & Cashiering:

  • Perform daily audits of guest accounts, room charges, credit card processing, and departure bills to prevent revenue loss.

  • Conduct random checks of team journals and routine audits of cash floats to maintain complete financial compliance.

Candidate Qualifications & Experience

• Education: Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.

• Work Experience: Minimum of 2 to 3 years of Front Office / Reception experience in a high-end hotel, resort, or luxury safari lodge environment.

• Technical Skills: Hands-on proficiency with hotel Property Management Systems (PMS) (e.g., Opera) and reservation software.

• Key Attributes: Excellent communication skills, strong leadership capability, problem-solving agility, and a high commitment to luxury service standards.

• Work Authorization: Must possess valid work authorization/residency in Tanzania (Visa/Work Permit sponsorship is not provided). Four Seasons Safari

Key Performance Indicators (KPIs)

• Guest satisfaction metrics and arrival/departure Qualtrics Scores.

• Accuracy in guest billing, cash floats, and PMS reservation records.

• Response times to guest requests and issue resolution.

• Staff productivity and adherence to Four Seasons brand service standards.

How to Apply

Interested and qualified candidates holding valid Tanzanian work authorization should submit their application online before the deadline:

• Location: Serengeti / Arusha, Tanzania

• Closing Deadline: August 20, 2026

CLICK HERE TO APPLY