Four Seasons Job Vacancy — Spa Manager

Four Seasons Job Vacancy — Spa Manager

Position: Spa Manage

Four Seasons 

Dar es Salaam

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Position: Spa Manager

Division: Rooms Division

Reports to: Assistant Director of Rooms

Purpose

To clearly define the duties, responsibilities, expectations, and standards required for the role of the Spa Manager. This role combines leadership, customer service excellence, team development, and business management within a high-end hospitality environment.

Key Job Responsibilities and Duties:

• Oversee daily Spa operations, including treatment rooms, relaxation areas, and wellness facilities, as well as Fitness facilities and Boutique Retail operations,
• Ensure that all products and services meet the standards of luxury synonymous with the Four Seasons brand and with guest expectations,
• Maintain all standards of cleanliness, hygiene and safety, in compliance with the highest local and international health regulations, in all areas of the Spa, Fitness and Retail operations,
• Manage Spa scheduling, reservations, and service flow efficiently through the Book4Time,
• Deliver a personalized, world-class guest experience,
• Handle guest feedback, concerns, and glitches related to Spa, Fitness and Boutique in a prompt and professional manner, in person or through any relevant platform such Qualtrics,
• Develop unique, location appropriate wellness offerings aligned with luxury market trends,
• Build strong relationships with repeat and VIP guests,
• Ensure GoldenExp is updated with appropriate comments and is actively used to personalize the guest stay,
• Recruit, train, and supervise Therapists, Receptionists, and Spa Attendants,
• Ensure that the Routines of Service Excellence checklists are consistently followed,
• Conduct performance evaluations and on-the-job staff training, including Benchmark Standard Testing,
• Foster a positive, motivated, and service-oriented team culture,
• Ensure staff adhere to grooming and professional standards,
• Develop and manage budgets, forecasts, and financial reports for the Spa department and the Boutique Retail operations,
• Monitor revenue, expenses, and profitability of Spa and Boutique Retail operations, adjusting in accordance with business trends,
• Promote the upselling of Spa and Wellness experiences, as well as Spa Retail sales,
• Manage inventory levels for Spa products as well the retail products and equipment,
• Develop relationships with suppliers to ensure quality and timely delivery of goods and services,
• Closely manage stock inventor and control usage to minimize waste,
• Ensure all equipment and facilities in the Spa, Fitness Center and Boutique are well maintained, clean, and fully operational,
• Ensure a safe and welcoming environment for all guests using the Fitness facilities,
• Collaborate with marketing teams to promote Spa services and packages, and develop seasonal promotions,
• Analyze market trends and competitor offerings,
• Ensure that the Mobile App, IPTV and online content is up-to-date and accurate at all times.

Performance Indicators:

• Growth and improvement in GES (Guest Satisfaction) scores and comments through the guest feedback platforms including but not limited to, direct feedback, Qualtrics, Tripadvisor and any other relevant channels,
• Growth and improvement in Spa and Boutique revenues and profitability,
• Growth and improvement in Departmental EES (Employee Satisfaction) scores,
• Growth and improvement in LQA (Leading Quality Assurance) scores,
• Improvement in overall team behavior and on-the-job performance.

Skills Required:

• A Bachelors Degree in Hospitality Management, Business Administration, or another related field (preferred),
• Minimum 3–5 years’ experience in Spa or Hospitality Management, preferably in a luxury setting or environment,
• Strong leadership and interpersonal skills,
• Excellent customer service and communication abilities,
• Solid financial and business acumen,
• Knowledge of spa treatments, wellness trends, and luxury service standards,
• Proficiency in spa management software Book4Time and Microsoft Office.

How to Apply:

CLICK HERE TO APPLY