Food & Beverage – Captain at Rotana Hotels

Food & Beverage – Captain at Rotana Hotels

Food & Beverage – Captain

Rotana Hotels & Resorts · Tanzania

Job Description

We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.

As a Captain you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.

General Duties And Responsibilities-

Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
Practice good customer relations and attend to customer complaints and queries satisfactorily
Ensure the Outlet is set-up for service and supervise for a smooth operation
Direct and supervise the service team to ensure that all duties are performed as per standards
Ensure that all Employees have received adequate training to perform their duties
Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques bye exceeding Guest expectations and to increase revenue
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures

Skills

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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