IT Support Engineer Vacancy at Exodus

Job Title: IT SUPPORT ENGINEER 

Location: Dar es Salaam, Tanzania 

Application Deadline: 03rd March 2024 

RESPONSIBILITIES 

• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate  how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware  complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances
• Provide onsite or remote IT support to clients.
• Diagnose and resolve software and hardware incidents.
• Support, configure, maintain LANs, WANs, network segments, Internet, and intranet  systems.
• Perform fixes at the desktop level, including installing and upgrading software,  implementing file backups, and configuring systems and applications
• Logs client requests, queries or support calls and document their outcome to facilitate  timely follow-up.
• Evaluate documented resolutions and analyze trends for ways to prevent future  problems.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to support requests.
• Develop help sheets and knowledge base articles for end users.
• Performing other duties as directed by the immediate supervisor.

REQUIREMENTS 

• A Bachelor Degree in Information Technology, Computer Science, Computer  Engineering or equivalent qualification from recognized institutions.
• Must be fluent in both oral and written English
• Ability to self-learn new technologies via web articles, forums, seminars, trainings.
• Analytical and problem-solving skills
• Teamworking skills
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills
• Excellent communication skills, both written and verbal
• Organisation and planning skills 

Qualified candidates should apply by E-MAIL ONLY to: jobs@exodus.co.tz Subject line should  read “IT Support Engineer” only; a cover letter detailing why you are the best candidate for the  position , and CV.

Submissions which do not follow the above instructions will not be considered as applicants.

NO PHONE CALLS in reference to this position will be accepted.