Exodus Job Vacancy – IT Support Engineer

Exodus Job Vacancy – IT Support Engineer

Position:  IT Support Engineer

Exodus 

We are excited to invite applications from motivated, results-driven individuals  for a position of IT support Engineer starting 16th August,2026 

Role Overview 

The IT Support Engineer is responsible for providing technical support and  maintaining the organization’s IT infrastructure to ensure the efficient  operation of computer systems, networks, software, and hardware. The  role involves troubleshooting technical issues, installing and configuring IT  equipment, supporting end users, implementing security measures, and  ensuring the availability and reliability of IT services. 

1. JOB RESPONSIBILITIES  

• Deliver End-User support for any hardware and software approved by the Client  that is available to End Users. 
• Installation, Move, Add, Change, and Disposal activities (IMACD)
• Remote software installations. 
• Physical software installations at End-User’s desk  
• Mobile device support. 
• The installation, update and support of security software and group membership.
• From time to time attend to calls for ad hoc extraordinary tasks where these may  be required in support of the environment and does not affect operational Services,  which tasks will be executed as part of the Services. 
• Provide first line Data Room maintenance tasks. 
• Provide daily backup checks. 
• Provide preventive maintenance (performance checks, cleaning,) on computers,  printers, servers, routers, switches, patch panels, tapes autoloader, UPS, IPBX  from time to time. 
• Provide monthly reports and supporting data to manage the Services effectively  and efficiently. 
• Conduct quarterly meetings with the Client to give recommendations on  improvements and provide progress on commitments already given.
• Ensure End-User communication and engagement is done in a professional manner  either through physical presence or any other appropriate means. 
• Follow the Client’s prescribed dress code that is appropriate for the circumstances 
• Strive for ‘first call’ resolution with ownership remaining with the Client’s IT team  until eventual resolution in the event that first call resolution is not possible. 
• Provide support for all major service effecting failures and incidents as and when  reasonably required by the Client. 

QUALIFICATIONS & EXPERIENCE 

• Diploma in Computer Science, or a related field (or equivalent  professional experience 
• Previous experience working within a startup environment is highly  preferred. 

How to Apply: 

Send your CV and a short cover letter to [email protected] with the subject line: “Application – IT SUPPORT ENGINEER. 

Application deadline: 10th August, 2026