Dispatch Systems Technician Job Opportunity at Barrick

Dispatch Systems Technician Job Opportunity at Barrick

Dispatch Systems Technician

Barrick

Position Description

The Barrick Africa Middle East Team is seeking to recruit a Dispatch Systems Technician to join and grow our team.

Join our exceptional team and embody Barrick’s core values as you work with us. We are in search of individuals who can champion Barrick’s DNA by:

• Communicating Honestly, Transparently, and Acting with Integrity.
• Exhibiting a Results-Driven approach.
• Delivering solutions that are Fit for Purpose.
• Dedicating themselves to Building a Sustainable Legacy.
• Taking Responsibility and being Accountable.
• Committing to Zero Harm.
• Cultivating strong and meaningful Partnerships.

If you’re ready to contribute to our world-class team while embracing these values, we encourage you to apply and become a valued member of our diverse workforce.

Responsibilities

• Install, maintain, and troubleshoot onboard FMS hardware and antennas
• Monitor and resolve network connectivity and system uptime issues
• Coordinate with IT and vendors for infrastructure reliability
• Support integration of systems such as fatigue monitoring and VisionLink
• Maintain documentation of system changes, device logs, and configurations
• Use scripting (Python/Bash) for diagnostics or alert automations
• Configure FMS terminals and reporting setups to enable end-users to generate data-driven reports independently.
• Train dispatchers and operators on optimal use of the dispatch systems, including hardware handling and first-level troubleshooting.
• Ensure the mine-wide communication infrastructure (radios, Wi-Fi, antennas) is fully functional, expanded as needed, and optimized for real-time data flow.
• Liaise with equipment vendors and IT service providers to manage contracts, software updates, hardware servicing, and support requests.
• Extend communication and dispatch systems in line with pit expansion plans to ensure seamless coverage and fleet tracking.
• Identify, troubleshoot, and resolve hardware- or network-related data transmission issues affecting fleet visibility or performance.
• Support the implementation of action plans that enhance system output accuracy and operational efficiency.
• Develope and maintain safe work procedures for all dispatch hardware and communication-related tasks, ensuring compliance with NMGM’s Health & Safety Policy.
• Contribute to a safe work environment by following and promoting best practices and legal safety requirements.
• Maintain active communication with dispatch team members, supervisors, and support departments to align system performance with operational goals.
• Ensure all dispatch hardware (in-cab units, monitoring TVs, radios) is operational and properly maintained.
• Keep a complete inventory of system hardware and coordinate replacements or upgrades where needed.
• Support community and stakeholder engagement initiatives in alignment with Barrick’s values and local development strategies.
• Execute any additional tasks assigned by senior management to support fleet management and operational continuity.
• Ensure personnel are adequately inducted in their work area and are aware of all workplace rules and critical procedures applying at North Mara Gold Mine.
• Actively contribute to site safety policy and new initiatives and implement change as directed by the
• General Manager and management team.
• Actively promote, monitor and enforce compliance of personnel with safe work practices.
• Ensure all incidents are reported and investigated according to Company policy and statutory requirements and all recommended corrective actions are completed.
• Identifying the risks in their work area and using the correct controls.
• Reporting to the Supervisor immediately any actual or potential unsafe conditions or activities, mishaps, incidents, accidents, injuries or illnesses in the work place.
• Assisting new employees in the application of the proper work procedures and practices.
• Using personal protective clothing or equipment as provided.
• Reporting any defective or damaged personal protective clothing, equipment, or gear, and returning the item to the Supervisor for replacement or repair.
• Complying with instructions given pertaining to the use of personal protective clothing, equipment or gear or any matter in relation to health and safety
• Not interfering with anything that has been provided in the interest of health and safety in the workplace.
• Not engaging in any duties that require a certificate or written authorisation unless the relevant certificate or permit is held.
• Not attempting any task unless they are trained, capable and competent to safely perform the task.
• Cooperating fully with any rehabilitation program to assist recovery from injury or illness for themselves or any other person.
  Environment
• Ensure appropriate facilities, procedures and workforce competence to achieve legal compliance, incident prevention and the achievement of tasks in an environmentally sustainable manner.
• Ensuring environmental risks of tasks are assessed and mitigated.
• Adhering to environmental procedures to ensure good housekeeping, resource conservation, spill prevention and the appropriate disposal of wastes.
• Reporting all environmental incidents to the supervisor after implementing immediate corrective action.
• Promoting environmentally sound work practices in peers and contractors. Informing persons in work area (employees, contractors and visitors) Of North Mara Gold Mine’s Environmental Policy and
• Practices and notifying supervisor if persons refuse to comply.
• Support supervisors and coordinators in aligning system support with mining plans and production targets.
• Help align technician work activities with daily and weekly goals through clear task scheduling.
• Proactively plan maintenance and upgrades to avoid system downtime.
• Install, configure, and maintain hardware and network infrastructure to support dispatch systems and mobile equipment connectivity.
• Install and support fleet management systems (e.g., hardware/software in equipment, servers, radios).
• Monitor the condition and functionality of system components, perform preventive maintenance, and track inventories.
• Troubleshoot and resolve hardware, software, and network issues to ensure operational continuity.
• Coordinate with external vendors for technical support and escalation of persistent system issues.
• Train end-users (e.g., dispatchers and operators) on system functionality and best practices
• Ensure seamless Wi-Fi and radio network coverage across mining areas, especially during pit expansions.
• Maintain proper documentation for system architecture, maintenance logs, and change management.
• Identify specific areas for cost improvement and ensure the development and implementation of action plans to achieve these gains.
• Ensure efficient use of resources and parts through proper tracking and procurement planning.
  Track and report performance KPIs, system uptimes, hardware usage, and cost-related indicators.
• Submit regular reports to the Department Manager and highlight system improvements or required actions.
• Participate in reviews of safety, service, and financial indicators and propose improvements.

Qualification requirements

• Diploma /Advanced Diploma/Degree in Computer Engineering, Electronics, Information Technology, or Telecommunications.
• Certifications on Mine Dispatch System (FMS) Training – e.g., Hexagon, Modular Mining, or similar platforms
• Certifications on CompTIA A+ or Network+ – foundational IT hardware and networking skills
• Cisco Certified Network Associate (CCNA) – for advanced networking infrastructure support
• Certifications Basic Radio and Wireless Communication Systems
• Holder of Valid Tanzania driving license.
• Mines Health & Safety Act Awareness.

Experience and competencies needed.

• Minimum 3 years of experience in mining operations with a focus on dispatch and systems support
• Exposure to large multi-pit operations and use of large-scale mining equipment (e.g., drill rigs, blasting tools)
• Proven experience with installation and maintenance of FMS hardware and communication systems
• Skilled in troubleshooting and technical fault resolution
• Experience configuring and maintaining network infrastructure (e.g., Wi-Fi bridges, mesh networks, switches, repeaters)
• Familiarity with relational database structures and FMS backend logging systems
• Knowledge of integrating auxiliary systems (e.g., fatigue monitoring, VisionLink, telemetry)
• Ability to troubleshoot and resolve system-level software issues in dispatch technologies
• Demonstrated ability to drive a light vehicle with a valid Tanzanian driver’s license (or eligible to obtain one)
• Physically fit and capable of passing a mine-site medical assessment
• Strong communication skills in English and ability to train and work with Tanzanian personnel
• Familiarity with incident/accident investigation protocols
• Sound knowledge of Mining Safety Regulations and best practice.
• Mines Health & Safety Act Awareness.
• Excellent communication skills in English, both written and verbal
• Strong organizational skills with an ability to manage multiple tasks simultaneously.
• Familiarity with and commitment to HSE best practice.
• Ability to consistently manage such a diversified portfolio in a high-pressure environment.
• Highly professional conduct at all times and the ability to deal with a diverse client base.
• Familiarity with data analysis and reporting tools
• Performance orientated, strongly motivated and maintains a high work standard. Strong work ethic.
• Shows initiative. Adaptable to change management processes. Focused on continuous improvement.
• Committed and engaged employees who are enthusiastic and passionate about Barrick and carry the company DNA.

What We Can Offer You

• A comprehensive compensation package including bonuses and site-specific benefits.
• The ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to grow and learn with the industry colleagues are endless.
• Access to a variety of career opportunities across the organization.

How to Apply:

CLICK HERE TO APPLY