Digital Specialist – ATM, POS, CARD and Switch Operations at Exim Bank

Digital Specialist – ATM, POS, CARD and Switch Operations at Exim Bank

Digital Specialist – ATM, POS, CARD and Switch Operations

Location : Corporate Office

Experience : 3 – 4

Posted : 26-Jun-2025

Job Description

The Digital Operation and Switch Support Officer will be responsible for supporting all core and peripheral solutions provided by the Bank’s Switch platform. This includes leading or participating in the implementation of projects related to Switch and/or other digital products and channels based on defined project scope. The officer is expected to ensure maximum availability, performance, and reliability of all Switch-related services. These responsibilities are to be achieved with the highest standards using the technology, processes, and personnel available at the Bank’s disposal.
The role also includes the operational support, availability monitoring, issue resolution, and enhancement of digital delivery systems including ATM, POS, Cards, Mobile Banking, Internet Banking, and eCommerce platforms—ensuring customer satisfaction, regulatory compliance, and service excellence.

Roles & Responsibilities

2. PRINCIPLE ACOUNTABILITIES AND RESPONSIBILITIES.

• Ensure service availability for all services which are hosted by or processed by Switch and all other services related to or linked to switch.
• Addressing all the technical issues facing Exim Bank customers related to Switch and the services related to Switch in the minimum time possible.
• Seeking permanent solutions to resurfacing issues by doing proper root cause analysis and advise the bank to deploy proper solutions by either deploying new technology/technical changes, changing internal processes or improving the human capital capabilities.
• Effective project implementation of all assigned projects based on the projects’ scope, timelines and available resources.
• Develop metrices which measure the performance of all supported services based and develop solutions to improve the performance of the services.
• Provide hands-on assistance, as needed, for all Digital Banking/Operations Department functions.
• To ensure compliance with procedures, policies, and regulatory requirements.
• Delivery of quality and customer-centric outcomes based on business requirements.
• Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communication policy. Additionally, it may involve troubleshooting end user applications and hardware issues.
• Determines the most effective manner to resolve client’s technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with other department staff when necessary.
• Records require customer and problem information in the IT Help Desk System, if not so done by the end user. Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
• Resolves Level 1 work orders. Elevate complex and/or high priority problems to the appropriate groups for resolution.
• Meet service level agreed targets for service availability, Incident and Problem management closure.
• Provide line support for the server and desktop infrastructure including configuring and upgrading hardware, installing software, and performing system administration.
• Meet service levels for closure of assigned service desk tickets.
• The products and services include but not limited to: all Exim Bank ATMs, Cards, Mobile banking solutions, POS devices, Cards and merchants’ portals, Internet banking, TANAPA
• Reservations systems, ecommerce acquiring and pos acquiring platforms, 3DS services, MasterCard, and Visa related services and IVR services.
• Performs other IT / Digital Activities as and when required by Head of Department.

3 SKILLS AND QUALIFICATIONS.

• Bachelor’s degree, preferably in the fields of information technology, computer science, business, banking and finance or other relevant aca

How to Apply:

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