Digital Banking Support Officer at United Bank for Africa (UBA)

Digital Banking Support Officer at United Bank for Africa (UBA)

Dar es Salaam

United Bank for Africa (UBA)

UBA is Africa’s best and most resilient banking group with operations in 20 African countries and offices in three global financial centers.

Position: Digital Banking Support Officer

Location : Head Office

QUALIFICATIONS & EXPERIENCE

• Implement strategies to reduce cost of digital banking operations in the country.
• Provide technical support to the digital banking sales team for all sales calls in terms of demos, presentations, etc.
• Promptly resolve all customers’ complaints in country.
• Ensure all channels and platforms in the country meet the group’s approved SLA targets.
• Promptly escalate and follow through with the resolution of all issues reported to the centre.
• Generate and submit reports on channels and products performance.
• Assist the digital banking sales team to conduct product knowledge training to staff on all digital banking products.
• Review all current digital banking processes & procedures and recommend areas of change and improvement to ensure high customer satisfaction on accessing our digital banking products.
• Serve as the primary anchor person for all digital banking technical/operational issues in country.
• Ensure prompt delivery of all customer requests for all digital banking products and e-solutions.
• Re-setting passwords for customers on U-direct and prepaid.
• Processing customer’s salaries via pre-paid cards.
• Run daily e-statements.
• Ensure visa posting and daily reconciliation responsibility of digital banking trans actions for all offerings, including, but not limited to Visa, africash, ATMs, POS, mobile money (m-pesa, etc), & other digital banking services (to avoid fraud & operational losses.
• Daily e-statement running.
• Periodic digital Product development and deployment meetings
• Weekly digital Product demos and training to clients
• Run daily e-statements.
• Daily digital banking accounts reconciliation.

KEY PERFORMANCE INDICATORS

• 100% achievement of all customer enrollment requests.
• 100% resolution of all customer complaints.
• 100% running daily e-statements.
• Completion of projects on time.
• Accurate generation of the reports.
• Accurate and 100% reconciliation of all digital banking accounts on daily basis.

EDUCATION

• B. Sc Degree or its equivalent in Accounting or related field at a level not below Second Class Lower from a recognized university.
• At least 3 years’ experience working as a Digital support Officer in the banking industry.

HOW TO APPLY:

All applications MUST be sent electronically through:

Email: recruitment.tanzania@ubagroup.com

Email subject: SUPPORT OFFICER, DIGITAL BANKING : OCT, 2023

Deadline: 8th October 2023

Kindly note that, only shortlisted candidates will be contacted!