CVPeople Tanzania Job Vacancy – Client Operations Manager
Job Overview
CVPeople Tanzania Job Vacancy – Client Operations Manager
CVPeople Tanzania Job Vacancy – Client Operations Manager
CVPeople Tanzania | Full time
Client Operations Manager
Dar es salaam, Tanzania | Posted on 03/19/2024
Responsibilities
- Co-ordinate & Manage all Customer-related clearance activities in conjunction with the various sections of the
- Department (i.e. Documentation, Customs clearance, Shipping, COLOG, Administration etc.)
- Manage his/her team in an efficient and pro-active manner in order to achieve smooth execution and coordination of the operations as well as reporting to the customers.
- Improve & Develop an Efficient & Effective Level of Service Delivery to Existing /New Clients as per agreed SOP’s & KPI’s.
- Manage COGNOS reports, ensuring Timely & Accurate Data capturing on SPOT – WAY.
- Ensure Monthly Client Review Meetings are conducted & clearance times achieved are as per the set KPI’s.
- Participate in all safety training as required
- Adhere to all HSE requirements of the project
- Oversee and supervise his/her dedicated team to ensure timely service delivery and accurate reporting to clients on the status of their shipments.
- Review all sets of new documents received to ensure that they valid quotations plus certificates from concerned regulatory bodies are in place to effect file validation.
- Ensure Timely notifications are sent by Operators (CSE) to respective clients on Documents received / pending as well as status of file opening.
- Organize & Conduct Daily Operations meeting with Port / Shipping / Declaration / COLOG & Operators (CSE)
- Team to ensure clear visibility on the clearance status.
- Coordinate and supervise all loading for its customers, in conjunction with the Port / Transport teams, and achieve zero loading delays to minimize the exposure to additional charges and improve the KPIs / Service Levels.
- Review Daily COGNOS report with the respective Operator to ensure timely and accurate data capturing on both SPOT / WAY.
- Ensure all technical issues on files such as TRA / Shipping Queries etc. are swiftly actioned and timely status updates sent to the client accordingly
- Review, Approve & Validate Drafts Invoices for Duty + Service.
- Check & Approve Expense Vouchers whilst managing Operational costs on files.
- Review and assess with COLOG team the status of empty return as well as timely invoicing of demurrage charges to clients.
- Review Supplies Invoices (i.e. transporters / Demurrage etc.) before HOD approval.
- In charge of the profitability of his/her client’s portfolio / shipments handled.
- Ensure that all operations are conducted within the QHSE standards of the Group, and ensure that all activities are conducted within the prevailing laws and regulations
Knowledge and Experience
- Degree holder in Business Administration, Logistics or any other related field
- Customer Service Training
- Minimum 4 years work experience (in clearing & forwarding would be an added advantage
- Excellent Interpersonal skills o Fully conversant with MS Office
- Ability to manage & lead a team
- Ability to communicate effectively
- Ability to work independently & Pro-actively
- Organised
