Customer Validation and Verification Officer at ENGIE Energy Access
Job Overview
Customer Validation and Verification Officer at ENGIE Energy Access
Customer Validation and Verification Officer at ENGIE Energy Access
ENGIE Energy Access
Arusha
ENGIE Energy Access
With over 80% of Africans living without modern, affordable, safe and reliable energy, access to energy is a key activity for us in Africa.
About ENGIE Energy Access
ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
Job Purpose
The Customer Validation and Verification Officer (CVVO) is responsible for the receivables risk management (RRM). This includes among others Assessment of applicants, Customer work-out, and portfolio management. He/she deals with all customer loan account-related issues, including incoming customer questions, uncredited payments, and CRC payouts.
The CVVO supports the Credit Assessment and Approval Officers with conducting credit assessments during peak hours.
Responsibilities
Responding to all CF-related customer cases coming in through CC using the ticketing system; explaining loan account issues to customers
Following up on uncredited payments and transferring these to the right loan accounts
Paying out compensation payments to customers, including payments related to CRC, staff discounts, and other compensation.
Making precautionary calls to customers related to account issues or payments due
Conducting credit assessment interviews during peak hours
Working independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader, to help realize the department’s objective
Responsible for canceling loan accounts as per customer request after approval by the line of authority.
Confirming paid-off customers on daily bases
Providing receipts to all paid-off customers
Managing customer loan accounts i.e. creating new payment accounts for upselling of post warrant appliances i.e. battery, panel, and solar controller.
Confirm the reversal requests from mobile companies.
Undertake any other related duties as assigned by the line management from time to time.
Accountabilities
Quality of departmental service
IT asset management
S/he is accountable for adherence to the company’s Policy
Knowledge and skills
Experience:
Good level of familiarity with typical income, expenditure, and cash flow patterns of rural and peri-urban households and micro-enterprises in different regions, including farmers, animal breeders, business owners, and employees
Outstanding skills in customer relationship management (responsible finance principles, service excellence principles, conversation management, claim management)
Previous experience in a business dealing with loans is a plus
Team player
Computer literacy, particularly good working knowledge of Microsoft Excel
Self-starter with a passion for Mobisol and its mission to plug in the world
Fluency in the CO language and English
Qualifications:
A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field
Language(s):
Fluency in Swahili and English languages with excellent verbal communication skills
Technology:
Experience in using Microsoft applications, computers, and smartphones literate.
We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.
ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!
How to Apply:
