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Customer Service Officer / Receptionist at Tujijenge Tanzania

Job Overview

Customer Service Officer / Receptionist at Tujijenge Tanzania

Customer Service Officer / Receptionist at Tujijenge Tanzania

Customer Service Officer / Receptionist at Tujijenge Tanzania

Dar es Salaam

Tujijenge Tanzania

Tujijenge Tanzania was set up by Tujijenge Afrika, with the vision of being a leader in the provision of caring, customer focused financial services

WE ARE HIRING!

Position: Customer Service Officer / Receptionist

RESPONSIBILITIES :

  • Acceptance of Cash/cheques from customers and checking accuracy and updating the system accordingly.
  • Handle payments over the teller booth as per the given guidelines and procedures
  • Manage Branch Petty Cash as per Policy and Procedures & update the system daily.
  • Prepare the day-end balancing sheet and handover to Accountant/Branch Manager to for their verification.
  • Maintain proper registers/records required in the cash office (cash differences/PD cheques/key transfers etc).
  • Provide information to prospective walk-in clients and telephone inquiries on products.
  • Deliver an exceptional level of service and maintain both internal and external customers of the branch maintaining total customer satisfaction among all customers.
  • Dealing with Customers in relation to repayments – Follow up on falling due reports.
  • Safeguard the confidentiality of all information pertaining to the Company and the LOLC Group obtained externally or internally during employment and refrain from divulging same to any third party.
  • Maintain a neat and organized reception area.
  • Assist in administrative tasks and data entry as required.

QUALIFICATIONS :

  • A bachelor’s degree in education finance, banking, accounting, or a related field.
  • Minimum of three years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in computer applications and office software.
  • Ability to work independently and as part of a team.
  • Fluency in English and Swahili is required.

SEND YOUR CV ON OR BEFORE 16/09/2023
TO: [email protected]

(Please include “Customer Service Officer/Receptionist” as mail subject)

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