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Customer Service Officer Job Opportunity at VisionFund Tanzania Microfinance Bank Ltd

Job Overview

Customer Service Officer  

VisionFund Tanzania Microfinance Bank Ltd

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of TZs. 17 billion and 30,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work Reference No. 013/22

Position: Customer Service Officer

Reporting to: Business Centre Manager


Provides support to Business Centre Manager in day to day activities related to data entry inVFT MFB system
Provide satisfactory customer service toVFT internal and external customers

Main tasks

  • Attends customer inquiries
  • Promotes/markets Savings. .
  • Directs customers to respective officer or right channel
  • Monitors/attends customers’ATM usage.
  • Register and solve customers’ compliances.
  • Pass right information to customers
  • Issues marketing tools such as fliers to customers
  • Ensure accurate data entry.
  • Acknowledges bank correspondence.
  • Sends disbursement sheet to Central Processing Center I I Post and receive the Business Centre Parcels..
  • Does photo copy and printings.
  • Keeps the Business Center stationeries.
  • Keeps under safe custody all clients loan collaterals, files, documents and other valuable item
  • Opens savings accounts
  • Petty cash reimbursement/disbursement as per policy
  • Effect cash and cheque payment s as per authorized, approved or request voucher
  • Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any
  • Purchases of office items e.g. water, sugar, utensils e.t.c

Education & Experience:

  • Bachelor Degree in Accounting,
  • Must have a clear understanding of data entry and technology.
  • Very good knowledge and comfort dealing with financial information..
  • Very good analytical & reporting skills.
  • Proficient in Microsoft office application
  • Be a good leader.
  • Very good communication and marketing skills (both written and verbal).

Mode of Application:

Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to;

The position should be the subject of the email application.

OR; through the postal address below:

The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited,
P.O. Box 1546,

The application should reach the undersigned not later than 26th June 2022.

N.B. Only short-listed candidates will be contacted


VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/ agent to conduct recruitment on its behalf

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